ServiceNow Software Engineer
ComResource
Job Description
Job Description
ComResource is looking for a ServiceNow Software Engineer.
Responsibilities:
- Run and manage the Unauthorized Change Detection (UCD) program, including strategy, governance, metrics, and continuous improvement.
- Consolidate all detection sources into a ServiceNow workflow and dashboard, ingesting external events into the ServiceNow Event table.
- Design and maintain automated reconciliation logic that matches detected events to approved changes; drive investigation and remediation for unmatched items.
- Partner with Change Enablement, Security, Infrastructure, Application, and Mainframe teams to resolve unauthorized changes and prevent recurrence.
- Oversee ServiceNow integrations, data mapping, workflow design, dashboards, and operational reporting.
- Ensure alignment with ITIL 4 best practices and OCC/FFIEC change management expectations.
- Prepare evidence for internal audit and regulatory exams; maintain clear documentation and control design.
- Lead a small cross-functional team and influence key stakeholders.
Essentials:
- 7+ years in ITSM, Change Enablement, Platform/SRE Ops, or Security Operations in a regulated financial environment.
- 5+ years of hands-on experience on the ServiceNow platform.
- Strong hands-on experience with ServiceNow Change, Event/ITOM, CMDB/CSDM, and workflow automation, including Flow Designer and IntegrationHub.
- Experience with Tripwire, mainframe reporting tools such as DB2/SAVER, or similar detection and file integrity monitoring tools.
- Demonstrated ability to build or oversee automated reconciliation between detection sources and approved changes.
- Solid understanding of ITIL 4, including Change Enablement and Monitoring & Event Management.
- Strong governance, analytical, and problem-solving skills, including root-cause and corrective action experience.
- Excellent communication skills for executive reporting and audit/regulatory interaction.
- Experience with Java scripting.
Desired:
- ITIL 4 Managing Professional, ServiceNow CIS certifications, or CISA/CISM/CRISC certifications.
- Experience improving change quality, reducing false positives, and designing control dashboards.
- Understanding of NIST, OCC, and FFIEC change and configuration management expectations.
- Knowledge of DevOps pipelines, cloud change and event signals, or CI/CD reconciliation.
- ServiceNow development experience.
Req ID: AM677915616
Vacancy posted 9 days ago
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