ServiceNow Software Engineer

Job Description

Job Description

ComResource is looking for a ServiceNow Software Engineer.

Responsibilities:

• Run and manage the Unauthorized Change Detection (UCD) program, including strategy, governance, metrics, and continuous improvement.
• Consolidate all detection sources into a ServiceNow workflow and dashboard, ingesting external events into the ServiceNow Event table.
• Design and maintain automated reconciliation logic that matches detected events to approved changes; drive investigation and remediation for unmatched items.
• Partner with Change Enablement, Security, Infrastructure, Application, and Mainframe teams to resolve unauthorized changes and prevent recurrence.
• Oversee ServiceNow integrations, data mapping, workflow design, dashboards, and operational reporting.
• Ensure alignment with ITIL 4 best practices and OCC/FFIEC change management expectations.
• Prepare evidence for internal audit and regulatory exams; maintain clear documentation and control design.
• Lead a small cross-functional team and influence key stakeholders.

Essentials:

• 7+ years in ITSM, Change Enablement, Platform/SRE Ops, or Security Operations in a regulated financial environment.
• 5+ years of hands-on experience on the ServiceNow platform.
• Strong hands-on experience with ServiceNow Change, Event/ITOM, CMDB/CSDM, and workflow automation, including Flow Designer and IntegrationHub.
• Experience with Tripwire, mainframe reporting tools such as DB2/SAVER, or similar detection and file integrity monitoring tools.
• Demonstrated ability to build or oversee automated reconciliation between detection sources and approved changes.
• Solid understanding of ITIL 4, including Change Enablement and Monitoring & Event Management.
• Strong governance, analytical, and problem-solving skills, including root-cause and corrective action experience.
• Excellent communication skills for executive reporting and audit/regulatory interaction.
• Experience with Java scripting.

Desired:

• ITIL 4 Managing Professional, ServiceNow CIS certifications, or CISA/CISM/CRISC certifications.
• Experience improving change quality, reducing false positives, and designing control dashboards.
• Understanding of NIST, OCC, and FFIEC change and configuration management expectations.
• Knowledge of DevOps pipelines, cloud change and event signals, or CI/CD reconciliation.
• ServiceNow development experience.

Req ID: AM677915616