Customer Service Representative

Customer Service Representative

Brand: Essilor and Subsidiaries Location: Mansfield, OH, US, 44906 Position: Full-Time Total Rewards: Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

General Function

You will be responsible for providing professional services to our internal and external clients by responding to their telephone inquiries, processing client orders, and ensuring that all data is entered accurately.

Main Functions

• Respond to customer phone calls, emails, chats
• Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources
• To provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems
• Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs
• Manage daily service level reports

Qualifications

High school diploma; 3 to 5 years of experience in a similar position; Good analytical and problem-solving skills; Ability to work in a dynamic environment with minimal supervision; Knowledge of Microsoft Office and Gmail family software; Ability to multitask; Team player and ability to interact with various departments; Experience in optics: an asset Fluent English