Residential Climate Systems Service Mechanic

Job Description

Job Description

Keep families comfortable—one home at a time

When a household loses heat on a winter morning or cooling on a summer evening, you’re the difference-maker. As a Residential Climate Systems Service Mechanic, you’ll partner with the HVAC Service Supervisor and Operations Management to deliver accurate, reliable service and maintenance on residential HVAC systems—restoring comfort and peace of mind.

How You’ll Contribute

From first knock to final debrief, you’ll own the customer experience and the technical outcome:

• Service and repair residential heating and air conditioning equipment.
• Inspect ducting; maintain company tools and materials in good working order.
• Identify components, complete wiring, and commission/start up full systems.
• Diagnose faults, recommend remedies, and complete repairs to keep equipment operating properly.
• Perform start-ups; test operation and record results to confirm performance.
• Conduct full-system inspections and alert dispatch/homeowner to any remaining concerns.
• Explain the work performed and repairs completed to both dispatch and the customer.
• Coordinate directly with the office to manage your daily schedule.
• Order and organize required parts so each appointment starts fully prepared.
• Transport parts/materials/tools safely; accurately account for assigned inventory.
• Complete digital and paper documentation neatly and on time.
• Debrief each call with dispatch/customer and attach required documentation.
• Clean the work area thoroughly before leaving.
• Keep your company vehicle clean and organized inside and out.
• Demonstrate a courteous, professional demeanor; uphold company performance standards and code of ethics.
• Use protective floor savers in customer homes.
• Follow all safety policies and procedures.
• Perform other duties as assigned.

* Duties may vary by location.

What You Bring

• High school diploma or GED.
• 1+ year of HVAC service experience.
• EPA Certification.
• Soldering/brazing capability.
• Clear written and verbal communication.
• Ability to communicate effectively in English (verbal and written).
• Beginner computer literacy; capable with a computer, laptop, or tablet.
• Basic internet and email skills (e.g., Microsoft Outlook).
• Valid driver’s license.
• Ability to work overtime on short notice; occasional weekends.

Preferred Background

• HVAC trade school certification.
• 1–2 years of experience in construction, HVAC, or a related trade.

Mindset and Skills

• Eager to learn; collaborative team player.
• Positive attitude with strong customer relationship skills (internal and external).
• Comfort working with colleagues at all organizational levels.
• Related work experience may substitute for formal education.
• Committed to safety and a strong safety culture.

Environment & Schedule

• Work primarily in occupied residential homes and active construction sites; limited office time.
• Drive between multiple locations daily.
• Exposure to construction conditions: equipment, elevated areas, confined spaces, noise, dust, hazardous materials, and odors.
• Operate indoors and outdoors in all weather (heat, rain, cold, wind) with proper PPE.

Physical Capability

• Operate a motorized passenger vehicle or forklift.
• Frequently lift/carry up to 50 lbs.
• Regularly climb, bend, crawl, kneel, and crouch.
• Work at heights using ladders and stairs; occasional platform/scaffold work with fall protection.
• Consistently wear required PPE: hard hat, safety glasses, ear plugs, masks/respirators, reflective vests, gloves, and safety-toe, construction-grade boots.
• Stand, walk, or sit for prolonged periods.
• Hear and distinguish speech/sounds to safely use phones/equipment.
• Maintain close, distance, and peripheral vision with normal depth perception (with or without correction).
• Communicate verbally to convey information effectively.
• Enter data on handheld devices/computers via keyboard or 10-key keypad.
• Use arms/hands to reach overhead; signal, grasp, hold, lift, turn, push, and pull tools and objects.

* Physical requirements may vary by location.

Technical Strengths

• HVAC
• HVAC/R Systems
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair