Customer Service Specialist

Overview As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 125 years of protecting homes and businesses. You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay, 401(k) program, and opportunities to volunteer and give back. With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed, no industry experience required. Responsibilities As a Customer Service Specialist, you are a subject‑matter expert who ensures every customer has the best experience. You field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin pros. Leading with empathy and a service mindset, you keep integrity and excellence at the forefront while coordinating service, resolving issues and supporting overall satisfaction to help your branch maintain and grow customers. Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules—training provided. Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance, recommending alternative routes when appropriate. Use sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs. Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results. Reschedule unserviced accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customer’s privacy and other proprietary information. Benefits Competitive earnings starting at $18–$25 per hour. Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. 401(k) plan with company match and employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts, tuition reimbursement, dependent scholarship awards. Industry‑leading, quality, comprehensive training program. Why Orkin? You are interested in an opportunity with career potential in a reliable, recession‑resistant industry. You have a service‑oriented mindset that builds loyalty and trust with customers. You hold yourself responsible to commitments. You value being part of a team. You want to keep learning, improving and developing as a leader. You want to join a company that supports the community. You want a career with a purpose at a mission‑driven company that values Safety , Professionalism , Empathy , Integrity and Innovation . Qualifications Previous experience in customer service or sales preferred. High school diploma or equivalent required. Excellent interpersonal and communication skills. Basic computer skills in various software and web‑based applications. Proficient in Microsoft Office. Strong attention to detail and follow‑through. Demonstrated ability to prioritize tasks and manage time efficiently. Work Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. #J-18808-Ljbffr Rollins, Inc.