Business Systems Technical Lead

Business Systems Technical Lead Location: US-AZ-Tempe Job ID: 2025-4507 Responsibilities Lead the technical direction for business systems, oversee system configuration, integration, and troubleshooting; provide mentorship and guidance to junior team members and stakeholders Oversee the integration of business applications and ensure seamless communication between systems through APIs, middleware, or other solutions Work closely with business users, project managers, and IT teams to understand business needs and translate them into technical solutions that align with organizational goals Continuously monitor the performance of business systems and identify opportunities for optimization while mitigating technical risk; recommend and implement improvements following best practices to enhance functionality, efficiency, and scalability Lead and manage projects related to business system implementations, upgrades, and enhancements; ensure project timelines, deliverables, and budgets are met while minimizing disruption to business operations Act as the go-to technical resource for troubleshooting complex system issues; lead efforts to resolve system errors, integration issues, and other technical challenges Develop and maintain technical documentation for system configurations, integrations, and processes; ensure the team follows best practices in system configuration, testing, and deployment Provide training and knowledge transfer to business users and internal teams; ensure users have the necessary tools and understanding to use the systems effectively Ensure that business applications comply with company policies, regulatory requirements, and security protocols; implement solutions that protect sensitive data and adhere to organizational standards Collaborate with external vendors for system support, upgrades, and integrations; manage vendor relationships and ensure solutions meet business and technical requirements Guide team on technical best practices and coding standards Conduct code reviews to ensure quality standards are met Research, inquire, and inform Enterprise Applications team of trends in technology and recommend and work with management to implement solutions that will enhance processes and efficiency Qualifications Bachelor's degree in Computer Science, Information Systems, or related field 5+ years of relevant experience with software applications and systems Experience with business application platforms (e.g., ERP, CRM, etc.) and cloud-based business applications (Finance, HR, Supply Chain, PPM, Contracts) Strong experience with system integration and troubleshooting, particularly with APIs and middleware solutions Experience in leading technical aspects of projects, including system rollouts, upgrades, and integrations Proficiency in database management (e.g., SQL, relational databases) and reporting tools (e.g., Power BI) Good verbal and written communication skills, with the ability to confidently present products/deliverables/analysis/issues to various groups in the organization Analytical mindset with the ability to understand problems and formulate solutions Ability to manage upward; proactive communicator and willing to ask for help when needed Ability to establish meaningful working relationships with manager and team Ability to prioritize tasks, self-aware to identify and correct mistakes, and not afraid to ask for help Active in seeking ways to continuously improve and gain new knowledge Nice-to-Haves Relevant certifications in business systems, project management, or technical fields (e.g., PMP, Microsoft Certified Solutions Expert) Experience with cloud-based enterprise applications and services (e.g., AWS, Azure) Experience with project management methodologies (e.g., Agile, Waterfall) Experience with regulatory frameworks (e.g., SOX) and ensuring compliance in business system implementation We'll Also Need You To Willingness to work after hours as needed, up to 25% of the time, for critical support and scheduled system changes Hybrid schedule: 3 days in office and 2 days from home U.S. citizenship Work Environment This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer. We believe in-person connection drives innovation, mentorship, and culture, while flexibility enables employees to do their best work. Under Iridium's Hybrid Work Policy, employees are expected to work at least three days per week in an Iridium office to support collaboration, relationship-building, and professional growth. EEO Statement Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. #J-18808-Ljbffr Iridium Satellite