Salesforce Patient Services Architect

Job Description Overview Accenture's Salesforce Business Group is seeking a Salesforce Life Sciences Functional Architect. In this role you lead the functional design of a defined workstream or capability area within a larger Salesforce Life Sciences program — running requirements and design sessions, translating business processes into platform solutions, and making day-to-day design decisions within the architecture direction set by senior architecture leadership. You will work directly with client business owners and product owners, guide a team of functional analysts and configurators, and partner closely with technical leads to see your designs through to delivery. We Are: Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 790,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability to deliver on the promise of technology and human ingenuity every day. Visit us at . You Are: You will join Accenture's Salesforce Business Group — one of the largest and most experienced Salesforce practices in the world. We have been building on this platform since the beginning, which means we have seen what works, what doesn't, and how to deliver at scale. We are Master Certified across all 12 industries and clouds, and our team holds over 4,200 certifications including Certified Technical Architect (CTA). In Life Sciences specifically, we bring deep domain knowledge alongside our Salesforce expertise — helping pharmaceutical, biotech and MedTech clients modernize commercial operations, improve patient and HCP engagement, and build the platforms that power their next phase of growth. We invest in our people through ongoing training, specialization paths and a culture of continuous learning. As a Salesforce Life Sciences Functional Architect at the, you are a hands-on functional leader who is trusted to own a workstream end to end. You are equally credible in a client workshop and in a design review, and you are comfortable making decisions in your domain while knowing when to escalate. You bring practical Life Sciences knowledge — how commercial teams, patient services and medical affairs actually operate — and you use it to challenge assumptions and shape better solutions. You take pride in the quality of your designs, and you are ready to grow into a broader architecture leadership role. The Work: Own the functional solution design for an assigned workstream or capability area within a Salesforce Life Sciences program, working within the overall architecture direction set by senior architecture leadership Lead design workshops with client business and product owners, and translate outcomes into user stories, functional specifications and technical designs Configure and demonstrate Salesforce Life Sciences capabilities, building prototypes and running solution walkthroughs to validate design decisions with stakeholders Make day-to-day design decisions within your domain, document trade-offs and rationale, and escalate cross-workstream or platform-wide decisions to the lead architect Partner with technical leads and developers to ensure designs are buildable, and support estimation, sprint planning, backlog grooming and defect triage Guide and review the work of functional analysts, configurators and offshore team members, providing coaching and quality oversight on deliverables Contribute to architecture governance and design reviews by preparing materials, presenting your workstream's approach and applying agreed standards consistently Support testing, data migration, training and deployment activities for your workstream, and help drive user adoption post go-live Contribute to proposals, demonstrations and estimates during pursuits, and help build reusable assets and accelerators for the Life Sciences practice Identify and raise design, scope and delivery risks within your workstream, and work with leadership on mitigation Travel may be required for this role.  The amount of travel will vary from 25% to 100% depending on business need and client requirements. Here’s What You Need: Minimum of 3 years of Salesforce experience in a functional design, business analysis or solution consulting capacity Minimum of 3 years of experience delivering Salesforce solutions for Life Sciences clients or another regulated industry Minimum of 1 year of experience with Salesforce Life Sciences Patient services experienceMinimum of 1 year of Salesforce Life Sciences experienceProfessionals in this position should have working functional and configuration knowledge across the Salesforce Life Sciences landscape, including but not limited to: Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)    Bonus Points If: Life Sciences Cloud / Health Cloud data model, security model and declarative configuration Commercial and HCP engagement processes such as account and territory management, call planning and omnichannel engagement Patient services processes such as enrollment, benefits verification, adherence and case management Medical affairs and MSL engagement, including adverse event capture and downstream handoffs Familiarity with integration concepts across CRM, Data Cloud, Marketing Cloud and external data sources Awareness of regulatory and compliance considerations such as GxP, 21 CFR Part 11, HIPAA and global privacy requirements You hold Salesforce certifications such as Administrator, Sales Cloud or Service Cloud Consultant, Health Cloud Accredited Professional, or Life Sciences Cloud credentials Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 10/31/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $73,800 to $218,800Colorado $73,800 to $189,000Connecticut $73,800 to $189,000District of Columbia $78,500 to $201,300Illinois $68,300 to $189,000Maine $62,800 to $161,000Maryland $73,800 to $189,000Massachusetts $73,800 to $201,300Minnesota $73,800 to $189,000New York $68,300 to $218,800New Jersey $78,500 to $218,800Ohio $68,300 to $175,000Virginia $68,300 to $201,300Washington $80,200 to $201,300About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more hereRequesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the  Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.SummaryLocation: New York, One Manhattan West, Corp; Portland, 16 Middle St, Strategy; Scottsdale, 4250 Drinkwater Bl, CMT; Detroit, 1515 Woodward Avenue, MS; Akron, 12 East Exchange Street, IX; Minneapolis, 923 Nicollet Mall, Song; Brooklyn, 231 Front St, Song; Ocoee, The 529 Building, IX; Bloomington, 7760 France Ave S, ACN Tech; Madison Heights, 1225 Spartan St., IX; Omaha, 13033 Pierce St., MS; Albany, 69 State St, Corp; Clayton, 7777 Bonhomme Avenue, S&C; Arlington, 800 N Glebe, AFS; St. Pete, 140 Fountain Pkwy, Tampa Corp; Tallahassee, 3800 Esplanade Way, HPS; St. Louis, 4220 Duncan Avenue, Corp; Ewing, 225 Phillips Blvd., MS; San Antonio, 7050 Fairgrounds, AFS; Sacramento, 1610 R Street, Corp; Denver, 999 18th St, Corp; Andover, 400 Minuteman Rd, ACN Tech; Boston, 888 Boylston, Corp; Austin, 12365 Riata Trace Pkwy, ACN OPS; Amarillo, 1050 N Western St., MS; Carmel, 11939 N Meridian St., Corp; Atlanta, 75 Fifth, Corp; Birmingham, 1876 Data, MS; Bentonville, 805 S Walton Blvd., Corp; San Antonio, 10931 Laureate Drive, OPS; Huntsville, 850 Ben Graves Dr NW, AFS; Atlanta, 3565 Piedmont Rd NE., ACN Ops; Peoria, 401 Water Street, Prod; Milwaukee, 790 N Milwaukee St, Corp; Kirkland, 416 6th Street South, Corp; Irvine, 300 Spectrum Center Dr, ACN Tech; Austin, 323 Congress Avenue, Corp; St. Louis, 520 Maryville Center Dr., AFS; Pittsburgh, 1001 Liberty Ave, Corp; Hartford, 280 Trumbull, Corp; New York, 154 Morgan Avenue, Song; Chantilly, 5155 Parkstone Dr., AFS; San Antonio, 12459 Network Blvd, OPS; Raleigh, 555 Fayetteville, Corp; Scottsdale, 15279 N Scottsdale Rd, Corp; Mountain View, 650 Castro, Corp; Atlanta, 2971 Olympic Industr Dr, Song; Greenville, 141 Traction St, IX; Philadelphia, 2001 Market St, Corp; Peachtree, 5555 Triangle Pkwy, CMT; New York, 55 Water Street, Song; Atlanta, 3525 Piedmont Rd NE., ACN Ops; Charlotte, 1120 S Tryon St., Corp; Sylvania, 5470 Main Street, CMT; Los Angeles, 5418 McConnell Av -LA1,Song; Bentonville, 801 SW 12th St., Song; Fargo, 3900 Great Plains Dr. S., MS; Dallas, 5205 N OConnor Las Colinas, Corp; Oklahoma City, 525 NW 11th St, Corp; Chesterbrook, 955 Chesterbrook Blvd, MS; Richmond, 313 E Broad Street, FS; Miami, 777 Brickell Ave, Corp; Minneapolis, 333 S 7th, Corp; Woodlawn, 6340 Security Blvd, AFS; Honolulu, 1177 Bishop, MS; Louisville, 2600 Eastpoint Pkwy, CMT; San Diego, 1615 Murray Canyon, AFS; Louisville, 1965 Hawks Landing, AO; Des Moines, 909 Locust, Corp; Overland Park, 7300 W 110th Street, Corp; Los Angeles, 6181 W Centinela Ave, Corp; Houston, 750 Town & Country Blv, Avanade; Houston, 1301 Fannin, Corp; Windsor Mill, 3112 Baltimore Lord Dr, IX; Beaverton, 15220 NW Greenbrier, Corp; Lansing, 111 S Capitol, MS; Detroit, 1240 Woodward, Corp; San Diego, 12680 High Bluff Dr, Corp; Dallas, 1700 Pacific Avenue, CMT; Windsor, 601 Gyrfalcon Court, IX; Columbus, 400 W. 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