IT Systems Engineer

Company Overview Gyde is reimagining insurance brokerage by building the first AI‑native platform that automates operations, powers intelligent voice and chat experiences, and predicts the right coverage for individuals or businesses. Our approach combines acquisition and AI: we acquire traditional brokerages and transform them into next‑generation, data‑driven organizations. Through Gyde’s platform, agencies run more efficiently, serve clients more personally, and scale faster than ever before. Why Join Us Redefine how millions of people access and understand their healthcare coverage by building systems that turn unstructured data, human conversations, and fragmented processes into intelligence. Build AI systems that improve how people access healthcare. Design production‑grade voice, chat, and predictive models for a highly regulated domain. Launch technologies that augment human judgment and make complex decisions transparent and scalable. Help reinvent an entire industry from the inside out. Key Responsibilities Own the end‑user IT experience for acquired agencies – onboarding, cutover, hypercare, and day‑to‑day support before, during, and after integration; serve as the primary IT point of contact for agency users. Run endpoint and device operations – image, enroll, ship, and lifecycle‑manage laptops; operate the MDM (Hexnode) day to day, push policies, and clear compliance failures. Handle Tier 1–2 identity and access – provision, modify, and deprovision accounts in Entra/Okta, Google Workspace/M365, and core SaaS; run JML workflows accurately with same‑day deprovisioning as a non‑negotiable. Execute the user‑facing portions of integration rollouts owned by the Infra Engineer – schedule cutover windows with agency leadership, run pilot waves, capture friction, recommend runbook changes, and own status comms during rollouts and incidents. Enforce security hygiene at the user level – endpoint baselines, disk encryption, MFA enrollment, and screen‑lock policies; support phishing reporting and basic user security education; flag anomalies and keep HIPAA‑aware support habits. What You Bring / Core Competencies End‑user support & troubleshooting – diagnoses and resolves laptop, SaaS, connectivity, and access issues quickly and communicates clearly with non‑technical users. Identity & access (Tier 1–2) – confident across an IdP (Entra/Okta), Google Workspace/M365, MFA, SSO, conditional access, and clean JML hygiene. Endpoint & MDM operations – device imaging, enrollment, lifecycle, inventory, and policy/compliance troubleshooting in an MDM (Hexnode or comparable). Communication & stakeholder management – calm, clear, and credible with non‑technical agency users and leadership, especially under cutover pressure. Operational rigor & security mindset – follows and improves runbooks, documents recurring quirks, and handles HIPAA‑aware verification and device‑loss scenarios without being prompted. Technical / Functional Requirements 4‑6 years in end‑user/desktop support, IT operations, or an MSP/help‑desk environment. Hands‑on administration of an IdP (Entra ID, Okta) plus Google Workspace and/or Microsoft 365. MDM experience (Hexnode a plus; Intune, Jamf, or Kandji acceptable). Comfortable imaging/provisioning laptops and managing the device lifecycle end to end. Solid working grasp of MFA, SSO/conditional access, VPN, and AVD or a comparable remote‑desktop setup. Nice to Have Experience supporting a HIPAA or otherwise regulated environment. Multi‑tenant, MSP, or M&A/agency‑integration IT experience. Hexnode and Azure Virtual Desktop (AVD) specifically. Light scripting for automation (PowerShell or similar). What We Offer Gyde offers a competitive benefits package to all employees. Top of the market compensation Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Retirement Plan (e.g., 401K) Equal Employment Opportunity We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. As set forth in Gyde’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr