Field Service Technician (Part-Time)

Field Service Technician (Part-Time) Supply Chain Burlington Exodigo is the leading underground mapping solution for non‑intrusive discovery. Our platforms combine multi‑sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision‑making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors. We are experiencing sky‑rocketing growth and closed a historically large $96M Series B round in July of 2025. Job description We are seeking a Part‑Time Field Service Technician to join our Global Supply Chain department. This position will support the Field Service Technician 20 hours/week and help bridge the U.S. Logistics and the R&D/Supply Chain teams in Israel regarding technical issues —verifying kits to a serial‑number level, documenting results in NetSuite in real time, coordinating shipments, driving clear escalations, and, when required, performing light manufacturing and local repairs under Supply Chain guidance. The role also includes field acceptance testing and lab‑based troubleshooting/repairs to keep deployments on schedule. Key Responsibilities Warehouse‑to‑Warehouse Field QC Support the warehouse and run incoming, pre‑deployment, and post‑return checks; commission/decommission kits; confirm “field‑ready” status. Pre‑Deployment Quality Inspections Inspect technological products/kits prior to shipment per Exodigo standards and approved procedures. Field Tests / Acceptance Execute field tests to validate performance and reliability; capture logs, photos, and replicable steps; publish findings. U.S. Repair Lab Support Diagnose issues and perform light electronic/mechanical rework, module/board swaps, calibrations, and ATP per BOM/WI; verify fixes and return units to stock. Serve as the primary technical point of contact with R&D and Supply Chain (Israel); clarify specs/requirements/timelines and manage escalations through resolution. RMA / Vendor & 3PL Repairs Collect defective units, classify failure modes, arrange temporary replacements, and shepherd repairs with approved vendors/3PL through return‑to‑stock, including post‑repair verification. Software/Firmware Currency Track required versions, install/configure updates, and confirm correct operation prior to release. ERP/WMS Accuracy (NetSuite) Update serial‑level status, inventory movements, and QC results in real time; partner with the ERP team to streamline workflows, forms, and traceability fields. Documentation & Training Create/maintain SOPs, checklists, quick guides, and integration notes using Exodigo templates; coach warehouse staff on handling, ESD, and basic diagnostics. Safety & Compliance Follow ESD, lithium‑battery, and warehouse safety practices; maintain audit‑ready sites. Light Manufacturing & Local Repairs (as needed) under Supply Chain guidance Perform small‑batch builds and rework for kits (e.g., cable/crimp/termination, labeling, minor mechanical assembly, module swaps), calibrations, and acceptance tests; implement ECO/ECR on affected units; manage materials/consumables/tooling; record as‑built and component traceability in NetSuite. Requirements Experience in technical field service, hardware QC/commissioning, or warehouse‑based testing across multiple sites; exposure to 3PL is a plus. Background with GPR/EM/sensor systems is an advantage. Strong hands‑on diagnostics and basic rework skills: multimeter/oscilloscope use, connector/cable testing, firmware flashing, and actionable defect reporting (logs, photos, steps to reproduce). Comfortable executing light manufacturing/repair to documented standards (BOM/WI/SOP); familiarity with NCR/RMA, ISO‑style documentation, and IPC workmanship (e.g., IPC‑A‑610/620) is a plus. Working knowledge of ERP/WMS processes; NetSuite experience strongly preferred; familiarity with Jira/Confluence is helpful. Excellent written and verbal communication; effective collaboration across time zones with Israel. Ability to travel frequently and occasionally internationally, and to work safely in warehouse environments. Ability to safely lift and handle typical field‑kit components (up to ~50 lb). Work Style & Schedule On‑site role with some domestic travel to designated warehouses and 3PL sites across the U.S., plus occasional international trips to support inspections/deployments. Occasional early/late calls to collaborate with R&D and Supply Chain teams in Israel. Hourly Rate: $36-46/hr Part‑Time: 20-30 hours per week Exodigo encourages applications from qualified candidates of all backgrounds. We are an equal opportunity employer and consider all applicants without regard to characteristics protected under applicable federal, state, or local law, including race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or veteran status. #J-18808-Ljbffr