Receptionist - Leader Bank Pavilion

Receptionist

Leader Bank Pavilion, a seasonal outdoor amphitheater, is seeking a receptionist for our busy concert, commencement, and event season. This position will begin in March 2025. The receptionist will assist with administration, office management, and special projects while providing front line guest services to guests attending shows at our busy venue. Receptionists will support guests over the phone, via email, and in person at events.

Prior experience working in an entertainment venue required. Prior office experience required.

This is a seasonal part time role reporting to the Operations Manager. Hours by week will vary depending on business needs at the time, with approximately 20 30 hours per week in March-April and 30-40 hours per week from May to October. The receptionist pay rate is $20/hour.

What This Role Will Do:

• Represent Live Nation and Leader Bank Pavilion to all venue visitors, including our business partners and artists, in a professional way
• Adapt to the needs of our diverse artists, audiences, changing schedules, and tours of varying sizes
• Office duties include but are not limited to: basic secretarial duties such as answering/returning phone calls, greeting visitors/staff, ordering office supplies, maintaining a clean office environment at all times.
• Customer service: Professionally responding in a courteous manner to emails regarding guest complaints, questions, comments about upcoming and past events. Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations.
• Daily knowledge of the run of the show, set times, adapting to show scheduling changes
• Filing, logging lost and found items, mailing packages/letters out for various departments including claimed items to guests.
• Maintain working knowledge of guest services programs and service recovery practices.
• Responsible for maintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns to appropriate members of the management team in a timely manner.
• Assist with staffing and orientation initiatives.
• Other tasks as assigned by the Operations Manager and Experience Manager.

What This Person Will Bring:

• 1 year of office experience.
• Prior experience working in an entertainment venue.
• Degree in music business or entertainment management a plus.
• Great attention to detail and ability to work against deadlines.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• Position requires sitting, typing, walking and occasionally lifting 25 lbs. plus using proper lifting techniques.

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.