44 N Case Manager

44 North Case Manager

We are seeking a compassionate, motivated, and recovery-oriented Case Manager to join our 44 North team. This role provides an opportunity to support individuals experiencing serious mental illness and co-occurring conditions as they work toward housing stability, recovery, and community integration.

As a 44 North Case Manager, you will play a vital role in helping residents maintain stable housing, access community resources, develop life skills, and achieve their self-identified goals. You'll work alongside a multidisciplinary team dedicated to providing person-centered, trauma-informed, and recovery-focused services.

Salary: $47,280.72 annually

Enjoy a 36-hour work week while maintaining full-time benefits. Schedule: Dayshift | 9-hour shifts

Benefits include 15 paid holidays annually - including your birthday, a robust paid time off program, 401(k) employer match up to 5%, annual merit increase & bonus opportunities, medical, dental, vision & life insurance, mission-driven work that changes lives, and a supportive and collaborative team culture.

44 North provides supportive housing and recovery-focused services to individuals living with serious mental illness and co-occurring conditions. Our team utilizes Housing First, trauma-informed, strengths-based, and recovery-oriented approaches to help residents build stability, independence, and long-term success.

Residents receive individualized support through case management, life skills development, community integration activities, and connections to healthcare, employment, education, and other essential resources.

As a 44 North Case Manager, you'll provide comprehensive case management and supportive services designed to help residents thrive in the community.

Case Management Services

• Collaborate with residents to identify needs and develop individualized service plans
• Meet regularly with residents to review goals, progress, and evolving needs
• Support residents in maintaining housing stability and complying with housing requirements
• Assist residents with housing recertifications and required documentation
• Connect residents to healthcare, employment, education, benefits, and community resources
• Assist residents in obtaining and maintaining eligibility for Medicaid, SNAP, and other benefits
• Provide client advocacy and support navigation of complex systems
• Utilize assertive outreach and engagement strategies to encourage participation in services

Life Skills & Community Integration

• Develop and facilitate life skills groups
• Coordinate transportation for appointments, community activities, and special events
• Support resident participation in activities that promote independence and community engagement
• Utilize motivational interviewing techniques to support self-directed recovery goals
• Apply Housing First, trauma-informed, and strengths-based approaches in all interactions

Documentation & Compliance

• Maintain accurate and timely documentation in KIPU, HMIS, Azure, and other required systems
• Complete case notes, assessments, care plans, and related documentation within required timeframes
• Ensure compliance with HIPAA, 42 CFR Part 2, and organizational policies
• Complete HRSS documentation, billing requirements, and fund requests as applicable
• Maintain organizational productivity and documentation standards

Team Collaboration

• Collaborate effectively with clinical, housing, medical, and community partners
• Participate in team meetings, supervision, and required trainings
• Assist the Program Manager with administrative and program support tasks as needed
• Serve as a positive role model through professional, recovery-oriented interactions

Why You'll Love This Role

• Build meaningful relationships with residents and support their recovery journey
• Help individuals maintain stable housing and improve quality of life
• Work within a supportive multidisciplinary team
• Utilize evidence-based engagement strategies including Motivational Interviewing
• Make a direct impact on reducing homelessness and improving community integration
• Join a mission-driven organization dedicated to changing lives

Qualifications

Preferred

• Bachelor's Degree in a human services-related field
• Active Utah Social Service Worker (SSW) license

Required

• Case management experience
• Strong interpersonal, communication, and problem-solving skills
• Ability to work effectively with individuals experiencing serious mental illness and co-occurring disorders
• Strong organizational skills and attention to detail
• Ability to document services accurately and professionally
• Proficiency with Microsoft Office and electronic documentation systems
• Reliable attendance and punctuality

Preferred Experience

• Experience working with individuals experiencing serious mental illness
• Experience with substance use disorders
• Experience working with individuals experiencing homelessness
• Familiarity with Housing First and recovery-oriented models of care
• Experience facilitating groups and community-based services
• Familiarity with KIPU and HMIS systems

What We're Looking For

The ideal candidate is:

• Recovery-oriented and strengths-based
• Trauma-informed and person-centered
• Skilled at building rapport with individuals who have complex needs
• Organized and detail-oriented
• Collaborative and team-focused
• Comfortable working both independently and as part of a multidisciplinary team
• Passionate about helping individuals achieve stability, independence, and meaningful recovery

At First Step House, every day is an opportunity to make a lasting impact. Join a team that believes recovery is possible and works tirelessly to help people build lives of meaning, purpose, and recovery.