Pharmacy Technician

Registered Pharmacy Technician Call Center (Remote)

This role offers an opportunity for a Registered Pharmacy Technician to work in a high-volume call center environment, supporting patients and healthcare providers by accurately processing prescriptions and delivering excellent customer service. You will handle a large volume of inbound calls from patients and healthcare providers in a professional and courteous manner.

Responsibilities include:

• Engaging in active listening with callers, confirming or clarifying information and diffusing upset or distressed patients and providers as needed.
• Verifying HIPAA information and maintaining strict confidentiality when speaking with patients and providers.
• Receiving, reviewing, and verifying patients' prescriptions for completeness and accuracy.
• Preparing, scanning, and organizing prescription documents and related records in accordance with internal procedures.
• Accurately entering prescription orders into the pharmacy processing system, ensuring all data is complete and correct.
• Coordinating and prioritizing prescription orders based on their degree of urgency within the pharmacy processing system.
• Maintaining thorough and accurate documentation within processing systems, following established policies and procedures.
• Efficiently entering and updating patient data, prescription details, and other relevant information in the pharmacy processing system.
• Working closely with pharmacists and pharmacy teams to ensure patient and provider needs are met in a timely fashion.
• Coordinating with call center hub programs and other internal teams as applicable to support prescription processing and patient care.
• Complying with all applicable laws, regulations, and internal policies related to pharmacy practice and patient information.
• Prioritizing and organizing daily workload to meet agreed-upon deadlines and service level expectations.
• Using email, instant messaging, and Microsoft Office programs to communicate and collaborate with colleagues and support workflow.
• Navigating multiple computer programs simultaneously with accuracy and dexterity while handling calls and processing prescriptions.
• Demonstrating professionalism in all interactions and upholding high standards of customer service and pharmacy support.
• Solving routine issues independently and escalating more complex problems appropriately.
• Supporting activities related to customer service, retail pharmacy, call center operations, dosing and dosage understanding, prior authorization, insurance billing, and general pharmacy support as needed.

Essential skills include:

• Active Registered Pharmacy Technician license with the Florida Board of Pharmacy.
• High school diploma or GED.
• Ideally 12 years of pharmacy work experience, such as retail pharmacy, call center pharmacy, or other pharmacy-related settings.
• Proficiency in data entry with strong attention to detail and accuracy.
• Strong computer skills, including efficient use of email programs, instant messaging tools, and all Microsoft Office programs.
• Ability to efficiently enter and manage data in pharmacy processing systems.
• Knowledge of prescriptions, dosing, dosage, and general pharmacy terminology.
• Experience in customer service, particularly in high-volume or call center environments.
• Ability to work efficiently in a high-paced environment while maintaining accuracy and attention to detail.
• Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Ability to multitask and handle multiple requests at the same time.
• Efficient typing skills suitable for high-volume data entry.
• Ability to comply with HIPAA and maintain confidentiality of patient information.
• Capability to sit, stand, and use computer screens for extended periods of time.
• Ability to navigate between multiple computer programs with speed and accuracy.
• Demonstrated ability to solve routine problems independently and handle both standard and non-standard requests with minimal assistance.

Additional skills and qualifications include:

• Certified Pharmacy Technician (CPhT) or equivalent pharmacy technician certification.
• Experience with non-commercial pharmacy operations.
• Experience with prior authorization processes and insurance billing.
• Experience in healthcare or pharmacy support roles.
• Ability to speak Spanish is preferred and considered an asset.
• Adaptability and flexibility in a dynamic, changing work environment.
• Strong interpersonal and communication skills to engage effectively with patients, providers, and internal teams.
• Ability to maintain professionalism and composure when working with upset or distressed callers.
• Moderate level of knowledge and skills in pharmacy technician functions, with the ability to work independently on routine tasks.

Work environment:

This is a remote position based in Lake Mary, FL, supporting a call center operation that handles a high volume of inbound calls from patients and healthcare providers. The employer provides necessary equipment, including a laptop and headset, to perform the role. Standard work shifts run Monday through Friday, with a primary shift of 11:30 a.m. to 8:00 p.m. EST. The overall hours of operation are from 7:00 a.m. to 11:00 p.m. EST, and shift times may change based on business needs. The schedule includes a 30-minute lunch break and two 15-minute breaks, which are set and not flexible. The environment is fast-paced and highly computer-driven, requiring extended periods of sitting, frequent use of computer screens, and regular use of multiple software systems. The organization offers internal benefits including health, dental, and vision coverage, a 401(k) plan, seven paid holidays, weekly accrued PTO for hourly employees, and unlimited time off with approval for salaried employees. The culture emphasizes professionalism, collaboration with pharmacists and pharmacy teams, and a strong focus on accuracy, compliance, and high-quality customer service in a remote work setting.

Job type and location:

This is a Contract to Hire position based out of Lake Mary, FL.

Pay and benefits:

The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type:

This is a fully remote position.

Application deadline:

This position is anticipated to close on Aug 28, 2026.