Clinic Registration Specialist (Financial Advocate) - Outpatient Therapy

Job Information Department: Therapy Services O/P IMMC- Met Shift: FTE 8:30-5:00 Job ID: 182881 Area of Interest: Patient Services FTE/Hours per pay period: 1.0 Overview As the initial contact to the department/clinic, the applicant uses personal skills to quickly build a positive relationship with persons served, demonstrating ability to manage details accurately. Responsibilities include completing registration, verifying payor coverage, processing orders/referrals, managing point‑of‑service collections, maintaining medical records, and completing billing procedures. The role creates a welcoming environment and manages positive relationships with referral sources and the interdisciplinary team, applying professional skills to improve outcomes of persons served. Responsibilities Care Delivery Communicates with referral sources and various service sites to coordinate care and provide a smooth transition for persons served. Creates and maintains an organized work environment, records, files, and maintains current information pertinent to the operation of the department and maintains medical records of persons served. Verifies benefits and coverage as assigned, communicates coverage information with persons served, and maintains medical records and provides required documentation to payor to assure payment. Accurately completes billing procedures using appropriate IT systems and software, exhibiting an understanding of third‑party payor processes. Uses resources to improve productivity or delegate appropriately, working with other clerical staff and volunteers to enhance services, use time wisely, and improve teamwork. Uses payroll technology to complete processes accurately and timely as assigned and assists with cleaning/inventorying equipment and ordering supplies. Reports any questions or concerns regarding compliance immediately to department or organization/hospital administrative staff. Effectively manages supplies through setting and maintaining par levels, evaluating and adjusting par levels to decrease overstock, and ordering additional patient care supplies as patient needs require. Manages resources to maintain efficient and effective operations. Demonstrates initiative to improve quality and maximize patient experience. Professionalism and Personal Development Demonstrates professionalism and personal growth in daily actions. Promotes professional rehabilitation objectives among interdisciplinary team members. Consistently utilizes a holistic approach (considering physical, psych/social, spiritual, educational, safety, and related criteria appropriate to the age of the patients served in the assigned service area). Participates in process improvement for enhancement of care delivery and clinical excellence. Fosters professional relationships that offer opportunities for enhanced patient access and care delivery. Exhibits flexibility with assignments including hours of operation to meet business and customer needs. Exhibits willingness to accept and learn new skills. May have flexibility to occasionally work remotely outside of their designated UPH location. Qualifications Education Graduation from high school or GED required. Experience Two years billing, financial counseling, or health care related experience preferred. Must have working knowledge of Microsoft Office products and Outlook. Must be flexible to learn additional IT applications as assigned. Knowledge / Skills / Abilities Must be able to communicate effectively with people of diverse professional, educational, and lifestyle backgrounds. Knowledge of basic computer skills. Other Use of usual and customary equipment used to perform essential functions of the position. #J-18808-Ljbffr UnityPoint Health