Customer Experience Coordinator - Hyatt Regency St Louis at the Arch
$15.64 - $20.33 per hourConference Systems, Inc.
Customer Experience Coordinator - Hyatt Regency St Louis at the Arch
Job Category: Ops - General
Full-Time
On-site
Saint Louis, MO 63102, USA
Pay or shift range: $15.64 USD to $20.33 USD The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Description
Position Overview
The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.
Key Job Responsibilities
- Customer Contact
- Billing
- Data Entry
- Customer Engagement
- Operational Support
Job Qualifications
High School Diploma is required. Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred.
Proficiency Microsoft 365 and web-based applications.
Strong written and oral communication skills
Strong organizational and interpersonal skills
Encore's Service Level 100, 200 & 300 Certifications to be obtained within 90 days
Ability to multi-task and work well under pressure
Competencies
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Ability to Prioritize
Value People
Communicates Effectively
Physical Requirements
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 6-8 hours per day
Standing: 2-3 hours per day
Walking: 0-1 hours per day
Stooping: 0-1 hours per day
Crawling: 0-1 hours per day
Kneeling: 0-1 hours per day
Bending: 0-1 hours per day
Reaching (above your head): 0-1 hours per day
Climbing: 0-1 hours per day
Grasping: 0-1 hours per day
Lifting Requirements
0-15 lbs*: Frequently
16-50 lbs*: Occasionally
51-100 lbs: Never
Over 100 lbs: Never
Carrying Requirements
0-15 lbs*: Frequently
16-50 lbs*: Occasionally
51-100 lbs: Never
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Frequently
Color Vision: Continuously
Peripheral Vision: Occasionally
Depth Perception: Occasionally
Hearing: Continuously
Pushing/Pulling Requirements
0-15 lbs*: Occasionally
16-50 lbs*: Occasionally
51-100 lbs*: Never
Over 100 lbs: Never
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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