Patient Service Coordinator/MA (DOM Clinical Operations)

Overview We are seeking a Patient Service Coordinator/MA to assist with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice. Responsibilities As a Certified Medical Assistant, assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy. Provide services as needed with appropriate documentation in the electronic patient record. Cross-cover as Patient Service Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments. Interact with patients, patient families, referring physicians, and third-party carriers with regard to patient-related issues. Work with others in a team environment. Assist patients, patient families, referring physicians, and third-party carriers to resolve patient-related issues. Schedule patients for lab tests, medical examinations, and consultations. Relay information to patients regarding preparation for lab tests and examinations. Maintain familiarity with various types of medical insurance to explain these plans. Obtain pre-certifications as required by patient’s health care insurers or managed care providers. Assist patients or family members with completion of medical insurance forms. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Arrange or assist in arranging patient transportation. Answer telephone, screen callers, relay messages, and greet visitors. Open, sort, and screen mail. Perform other duties as assigned. Special Knowledge, Skills & Abilities Computer skills and organizational skills required, including proficiency in Microsoft Word and Excel. Must have excellent customer service and organization skills. Must be flexible with work hours. Strong verbal and written communications are also required. Final applicant for this position may be required to complete. Minimum Qualifications High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. One year of work experience in customer service. Current American Heart Association or American Red Cross CPR certification. Must maintain MA and CPR certification/registration during employment. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Details Classified Title: Patient Service Coordinator/Medical Assistant Job Posting Title (Working Title): Patient Service Coordinator/MA (DOM Clinical Operations) Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 9:00am - 5:30pm FLSA Status: Non-Exempt Location: JH at Greenspring Station Department name: SOM DOM Clinical Operations Personnel area: School of Medicine #J-18808-Ljbffr The Johns Hopkins University