Editorial Assistant & Customer Support Representative
Realty Publications Inc
Job Description
Job Description
firsttuesday / Realty Publications, Inc. is an established, 40+ year leader in California real estate education and multi-media publishing. We are seeking a motivated, detail-oriented professional to join our dynamic team in a hybrid Editorial Assistant and Customer Support role.
This is an ideal, high-visibility entry-level position for a recent college graduate eager to gain hands-on experience in writing/editing real estate-related articles, AI-assisted media production and real estate regulatory operations. There is significant room for growth, skill development, and creative input for a dedicated candidate!
Key Responsibilities
1. Student Support & Enrollment (Approx. 4 Hours/Day)
- Answer incoming phone calls with a courteous, professional demeanor.
- Assist California real estate agents and brokers with course enrollments and website navigation.
- Provide accurate guidance on Department of Real Estate (DRE) licensing and continuing education requirements.
- Spend a larger proportion of the day on phones as necessitated by call volume or staff outages.
2. Editorial, AI Audio & Video Production (Approx. 4 Hours/Day)
- AI Audio Generation & Quality Assurance: Utilize advanced text-to-speech AI software to generate audiobook versions of our textbook library. Perform close-listener quality control on generated audio against senior writers' edited manuscripts to audit pronunciation, inflection, and the accurate handling of complex industry jargon and acronyms.
- Writing & Editing: Collaborate with our Editorial Staff to write engaging educational copy and consumer-facing marketing materials that real estate licensees can adapt to grow their businesses (featured in our courses and at journal.firsttuesday.us ).
- On-Camera Production Participation: Appear as a non-speaking participant when we record our industry-defining, fully-acted video courses in our in-house green-screen studio.
Qualifications & Attributes
- Communication: Exceptional phone etiquette and an upbeat, student-focused service mindset.
- Meticulous Attention to Detail: A sharp eye and ear for proofreading, listening, and maintaining strict quality control standards.
- Tech-Savvy Adaptability: Eagerness to learn and master AI generation software, digital audio workflows, and modern office applications.
- Camera Comfort: Comfortable appearing on camera in our high-production videos viewed by thousands of California licensees (on-screen presentation required, but as a background participant, not speaking lead talent).
- Team Player: Thrives in a collaborative environment alongside customer service staff, writers, videographers, graphic designers and software engineers.
- Education: Bachelor’s degree (English, Communications, Journalism, Business, or related fields preferred).
firsttuesday / Realty Publications, Inc. is an established, 40+ year leader in California real estate education and multi-media publishing. We are seeking a motivated, detail-oriented professional to join our dynamic team in a hybrid Editorial Assistant and Customer Support role.
This is an ideal, high-visibility entry-level position for a recent college graduate eager to gain hands-on experience in publishing, AI-assisted media production, marketing content creation and real estate regulatory operations. There is significant room for growth, skill development, and creative input for a dedicated candidate!
Company Description
firsttuesday / Realty Publications, Inc. is an established, 40+ year leader in California real estate education and multi-media publishing. We are seeking a motivated, detail-oriented professional to join our dynamic team in a hybrid Editorial Assistant and Customer Support role.This is an ideal, high-visibility entry-level position for a recent college graduate eager to gain hands-on experience in publishing, AI-assisted media production, marketing content creation and real estate regulatory operations. There is significant room for growth, skill development, and creative input for a dedicated candidate!
Vacancy posted 23 days ago
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