Technical Project Coordinator

Information Technology

Full Time

Position Description

The Technical Project Coordinator role manages small to mid-sized IT infrastructure projects focusing on additions and replacements for hardware in existing systems rather than full-scale deployments. Projects commonly include ISP procurement, network hardware upgrades (firewalls, switches, access points), and limited server-related tasks. This role prioritizes communication skills. The Technical Project Coordinator acts as the primary point of contact for clients and collaborates closely with Tier 3 Network and Server Engineers, Purchasing, Account Management, and Leadership teams. Coordinators typically maintain a workload of approximately 30 active service tickets.

\nKey Responsibilities\n- Serve as the main point of contact for clients from project initiation through completion.\n- Receive, assess, and initiate project requests identified by onsite support, engineering teams, purchasing/licensing reviews, or submitted directly by customers.\n- Coordinate project details, scope, and timelines with internal teams including Tier 3 engineers, purchasing, and account management.\n- Manage procurement processes for ISP services and IT hardware components.\n- Track project progress, maintain accurate documentation, and provide timely updates to all stakeholders.\n- Schedule engineer work, installations, and customer meetings as needed.\n- Identify and communicate potential risks, delays, or escalations to management.\n- Maintain a balanced workload of ~30 open tickets while ensuring quality and timely delivery. \n

Training

Requirements

1-3 years of project coordination, IT coordination, or client-facing operational experience.; Excellent written and verbal communication skills.; Ability to explain technical information in clear, client-friendly terms.; Experience working cross-functionally with engineering, purchasing, or technical support teams.; Familiarity with ticketing systems or project management tools.

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Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

\n- Medical, dental, vision, life insurance, and a health savings account\n- 401(k) with up to 6% matching\n- Paid vacation, sick days, and holidays\n- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week. \nCompany perks, including:\n- Referral bonuses\n- Professional development and training\n- Promotion from within\n-Associate discounts for cell phones, cars, computers, entertainment, and much more \nFacility amenities, including:\n- An onsite dining facility offering complimentary breakfast and lunch\n- A fitness center\n- An onsite medical center\n- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation \nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. \n

Salary:

55,000.00 - 65,000.00 / Yearly