Collections Specialist

Collections Specialist In this role, you will have the opportunity to: Collection calls and/or correspondence in a fast-paced goal-oriented collections department. Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. The essential requirements of the job include: High volume emails to assigned customers. Strong verbal and written communication. Work with all internal departments to resolve tax or other discrepancies. Strong follow up skills. Strong reconciliation skills. Ability to search and organize outlook emails, create folders, and notate in Oracle. It would be a plus if you also possess previous experience in: 3+ years of collections experience AR activities. Oracle 12, Microsoft Word, proficient in Excel. Strong customer service skills. Positive communication and phone demeanour. Team player and able to multi-task daily. Start Time: 12:00 AM Location: Redwood City 1201 Radio Road Redwood City CA 94065 United States Education: Hybrid - 3 days a week onsite Tuesday - Thursday