Collections Specialist
TechDigital Corporation
Collections Specialist
In this role, you will have the opportunity to:
- Collection calls and/or correspondence in a fast-paced goal-oriented collections department.
- Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts- customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
The essential requirements of the job include:
- High volume emails to assigned customers.
- Strong verbal and written communication.
- Work with all internal departments to resolve tax or other discrepancies.
- Strong follow up skills.
- Strong reconciliation skills.
- Ability to search and organize outlook emails, create folders, and notate in Oracle.
It would be a plus if you also possess previous experience in:
- 3+ years of collections experience AR activities.
- Oracle 12, Microsoft Word, proficient in Excel.
- Strong customer service skills.
- Positive communication and phone demeanour.
- Team player and able to multi-task daily.
Start Time: 12:00 AM
Location: Redwood City 1201 Radio Road Redwood City CA 94065 United States
Education: Hybrid - 3 days a week onsite Tuesday - Thursday
Vacancy posted 18 days ago
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