Caesars Rewards Rep (Harrah's Philadelphia)

Job Summary

Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and is well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly use the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thank guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests.

This position is responsible for providing excellent guest service to our mid- to high-end guests by providing information such as special services and amenities available, as well as any special targeted player events. This position requires the successful candidate to deliver truly great customer service while performing all transactions.

How You Will Create the Extraordinary

• Maintains professional appearance and demeanor throughout shift
• Follows all safety protocols and reports unsafe working conditions immediately
• Follows lost and found policies and procedures
• Plans, organizes and completes work timely
• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
• Accepts feedback and coaching from supervisors

What You Will Need

• Must be 18 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• High School diploma or equivalent required, some college preferred.
• Must be able to pass mandated regulations and department testing.
• Previous customer service position required.
• Outgoing and positive personality needed.
• Must possess a friendly, helpful and upbeat demeanor and be able to project same over the telephone.
• Must maintain professional composure in all situations (e.g., demanding or angry customers and during period of high business volume).
• Excellent administrative and communication skills required.
• Knowledge of computer programs such as J-TERM, CMS, WORD, EXCEL. Thorough knowledge of internal comping guidelines preferred.
• Must be able to handle multiple tasks.
• Must be a team player. Able to change schedule with short notice.
• Must be willing to serve customers from a variety of backgrounds.
• Must be willing to work nights, weekends, and holidays and work overtime.
• Must be able to differentiate between various denominations of generic reel rewards.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Must be able to work from a standing position and/or walking motion for 8 to 10 hours with breaks.
• Ability to work in a smoking and pet-friendly environment
• Must have manual dexterity and coordination to operate office equipment (including computers, currency counters, and 10 keys) and handle generic reel rewards.
• Excellent oral and written communication skills.
• Must be able to work at a fast pace in mentally and physically stressful situations.
• Must present a well-groomed appearance.
• Must be able to respond calmly and make rational decisions when required.
• Must be able to listen and respond to visual and aural cues.
• Must have good close and medium range vision with the ability to distinguish between colors.
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Must be able to speak calmly with upset or angry guests.
• Must be able to tolerate areas containing second hand smoke.

Job Info

• Job Identification 86573
• Job Category Sales and Marketing
• Job Schedule Full time
• Locations Harrah's Philadelphia