Systems Administrator

Systems Administrator

The Systems Administrator is responsible for the administration, maintenance, optimization, and support of computing systems and infrastructure serving the UT Dallas School of Arts, Humanities, and Technology (AHT). This position supports instructional, creative, research, production, and public-facing technology environments within the school. This position works closely with AHT leadership and campus partners to maintain reliable technology services, improve operational workflows, and support the evolving academic and creative technology needs of the school.

Minimum Education and Experience: Bachelor's degree in MIS, Computer Science or related field. Minimum of 10 years experience in IT.

Preferred Education and Experience: Experience administering Windows and Linux server environments. Experience with Active Directory, group policy, and identity-based access controls. Experience managing file storage systems, permissions, and shared resources. Experience with endpoint management, device compliance, software deployment, patching, and system monitoring. Experience administering software license services or license managers. Experience supporting technology in higher education, productions, research, instructional labs, studios, event spaces, or other specialized technology environments. Strong communication, documentation, troubleshooting, project coordination, and customer service skills.

Other Qualifications: To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities: Administer Windows and Linux servers, application services, license servers, and related infrastructure. Manage system access, permissions, group policies, directory services, and administrative controls. Support file storage, shared resources, data access, backups, and recovery processes. Maintain software deployment tools used to install, update, patch, and manage applications. Support license services for specialized academic and creative software. Monitor endpoint compliance, software usage, system health, and device status. Develop and maintain reports, scripts, automations, and operational workflows. Serve as a technical escalation for AHT IT staff. Resolve complex issues involving systems, software, accounts, access, licensing, storage, and infrastructure. Coordinate with university IT, security, networking, and infrastructure teams. Plan, test, document, and implement system changes, updates, patches, migrations, and maintenance. Maintain documentation for systems, configurations, procedures, dependencies, and support processes. Support technology environments in classrooms, labs, studios, production spaces, event venues, and offices. Assist with lifecycle planning, procurement recommendations, hardware upgrades, and technology roadmaps. Perform occasional maintenance outside normal business hours when needed. Represent AHT professionally with faculty, staff, students, vendors, and campus partners. Perform other duties as assigned.

Physical Demands and Working Conditions: This position operates in office, classroom, lab, studio, server, production, and public-facing environments. Work will require moving between buildings and technology spaces across campus. Duties may include working at desks, server racks, equipment rooms, classrooms, labs, studios, and event venues. The position may involve installing, inspecting, lifting, carrying, or moving technology equipment and related components. The employee may occasionally lift or move equipment up to 50 pounds. Work may involve standing, kneeling, reaching, using hand tools, and working around computing, networking, AV, and server room equipment.

Additional Information: This is primarily an in-person position supporting physical and virtual infrastructure within the School of Arts, Humanities, and Technology. Hybrid flexibility may be available based on operational needs, project requirements, maintenance cycles, and the academic calendar. On-site work is required for server and equipment maintenance, lab and classroom support, infrastructure projects, troubleshooting, meetings, and duties requiring physical access to AHT-supported spaces or systems. Occasional travel to the Arlington Regional Data Center (ARDC) or other university-supported infrastructure locations may be required for server maintenance or related support.