Production Manager

Production Manager

The Production Manager ensures that our mitigation team responds quickly, efficiently, and compassionately to property emergencies. As a Production Manager, you will deploy people and equipment, manage operations, coach your team, and collaborate with other departments to deliver extraordinary care when customers need it most. You are the steady, confident point of leadership in urgent property loss situations guiding both customers and team members through the chaos of fire, water, mold, and storm damage

Are You the One We're Looking For

• High energy, strategic - you communicate easily with teams and customers
• Fast-paced and decisive - you act quickly in emergencies and make informed decisions
• Emotionally sharp - you lead with empathy in difficult, stressful customer situations
• Goal-driven and resilient - you follow through, coach your team, and finish strong
• A natural leader - you elevate the performance and morale of the people around you

What You'll Do

• Manage mitigation projects following insurance carrier guidelines, including pack outs, content cleaning, pack backs, and laundry restoration
• Schedule and deploy mitigation teams, equipment, and resources during property emergencies
• Evaluate team performance and coach technicians to close skill gaps and improve productivity
• Review resumes and participate in hiring and interviewing mitigation personnel
• Coordinate with other department leaders to ensure customers receive timely, exceptional service
• Manage mitigation project budgets alongside assigned Project Managers
• Oversee equipment maintenance scheduling to maximize uptime and reliability
• Identify risks or issues in projects and communicate them clearly to Project Managers
• Handle escalated or complex customer situations directly
• Train personnel at all experience levels to improve efficiency and technical capability
• Ensure KPI and Quality Metric documentation is accurate and that SLA expectations are met
• Lead regular team meetings to maintain morale, communication, and operational excellence
• Maintain inventory for mitigation supplies
• Assist field technicians on job sites when additional support is needed
• Review payroll timecards bi-weekly for accuracy and approval

Competencies - Knowledge, Skills & Abilities

• Strong planning and organizational abilities
• Excellent verbal and written communication skills
• High commitment to customer service and professionalism
• Ability to manage both office responsibilities and hands-on field work
• Current knowledge of mitigation techniques, equipment, and industry best practices
• Willingness to work emergency or on-call shifts, including nights, weekends, and holidays
• Strong leadership qualities with the ability to motivate and inspire a team

Requirements

• High school diploma or equivalent required
• Proven leadership experience in restoration, construction, mitigation, or related industries
• IICRC certifications (WRT, AMRT, FSRT, ASD) or related credent
• ials.1-2 years of Xactimate experience
• Valid driver's license and reliable transportation

Preferred

• 2+ years leading a team of 4+ direct reports in a restoration environment
• Analytical experience with Excel, Power BI, or similar tools

Benefits

• Company cell phone/cell phone allowance
• Company clothing
• Medical, Dental and Vision Benefits
• Opportunity for advancement
• IRA
• Competitive salary
• Paid time off
• Training & development