Medical Support Assistant

Medical Support Assistant

The Medical Support Assistant (MSA) is under the supervision of the Deputy Chief and Administrative Leadership with VA Care in the Community (CITC). Incumbent is responsible for administratively supporting the CITC Program, in conformance with all directives, guidelines, local policies and procedures. The incumbent performs clerical and administrative support in the coordination of care, scheduling care, and treatment provided to patients throughout NWI/Community Care office.

Major duties include (but not limited to):

• Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Recommend changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics.
• Coordinate with the patient care team to review clinic utilization.
• Responsible for scheduling appointments, scanning, handling veteran calls on direct and centralized call lines.
• Schedule Veterans' appointment.
• Request medical records from community healthcare facilities, schedules consultation appointments, special procedures, and/or testing labs, radiology, with community clinics to coordinate care.
• Work with the multiphone line system and have working knowledge of computer systems and phone etiquette.
• Main duties may include working in Community Care call center directing calls and scheduling Veterans.
• Knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Adjust the flow and sequencing of the work to meet team and patient needs.
• Assist the team to reinforce the plan of care and self-help solutions.
• Document appropriate information into the electronic record.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Manage patient systems to verify and validate accuracy and resolve issues.
• Evaluate patient information and pending and active consults lists to determine whether the patient requires an immediate appointment.
• Other duties as assigned.

Work Schedule: 40 hours per week. Monday-Friday, 7:30 am to 4:00 pm

Recruitment Incentive (Sign-on Bonus): MAY BE authorized to highly qualified candidates

Permanent Change of Station (Relocation Assistance): Not authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS): Not Authorized