Inbound Customer Service Rep

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Job Description As a Customer Service Representative placed, you will respond to customer telephone inquiries within a call center environment. Our client’s fast-paced, team-oriented environment is the perfect place to take your customer service career to the next level. Responsibilities CSR will take inbound calls and assist members, member representatives, agent brokers, providers, health plan employees, ship employees and clients. Research caller’s inquiries using internal knowledge database, client website, routes and escalation process to resolve concerns. Educate the caller of all necessary information and alternatives to promote one call resolution. Requirements HS diploma or GED Bilingual in Spanish Medical terminology is a plus Data entry and/or typing experience Additional Information Instructions : Please call View phone number on click.appcast.io for more information on how to apply! Why Kelly? Exposure to a variety of career opportunities as a result of our expansive network of client companies Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Group-rate insurance options available immediately upon hire* #J-18808-Ljbffr