Senior Operations Specialist

At WM, the Senior Operations Specialist for Collections provides advanced clerical and administrative support to departmental managers and assists in coordinating all aspects of daily operations. Essential Duties and Responsibilities Assist in troubleshooting and resolving safety, service, and operational issues. Maintain and distribute department‑related information daily. Communicate with other supervisors and managers on operational matters. Maintain the office and act as the proxy for KRONOS for all daily updates for drivers and helpers. Use Microsoft Suite and additional software tools to manage a variety of daily tasks, including procurement, time‑attendance, safety incidents, and contract labor. Assist with the processing of payments and other financial tasks as necessary. Assist in the implementation of operational projects as needed. Communicate with customers about service issues as required. Communicate with employees about scheduling and work assignments as needed. Qualifications Required Qualifications High School Diploma or GED (accredited). 2 years of relevant work experience (in addition to education requirements). Must be at least 18 years of age. Legally eligible to work in the country where the position is located. Preferred Qualifications [No preferred qualifications listed] Physical Requirements Office‑based; routine use of standard office equipment such as computers, phones, copier machines, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short‑term disability. Additionally, benefits include a stock purchase plan, company matching on a 401(k), paid vacation, holidays, and personal days. Benefits may vary by site. Equal Opportunity Employer Minority/Female/Disability/Veteran #J-18808-Ljbffr