Senior Solution Engineer for NVIDIA Experience, Compute Software (Westford)

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.The NVIDIA Experience (NVEX) Solutions Engineering team is looking for an experienced software engineer focused on customer support of NVIDIA products including AI Enterprise, Omniverse and vGPU! Your will apply the latest AI technologies to triage customer issues, identify solutions, and keep customers delighted. You must have excellent problem-solving abilities and communication skills and be able to chip in to multiple projects and tasks. This position is for a software engineer who will work with their team on creative solutions to improve situations and processes. AI is not optional here. It is foundational, applied thoughtfully for all solution engineering workflows including solving customer cases and developing software, both products and internal tools.What you will be doing:Provide direct support to our NVIDIA Enterprise customers to resolve or advance customer issues.Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.Apply AI to create/update products and/or support tools.Take ownership and drive customer issues from inception to resolution.Document customer interactions to better enhance our knowledge base.Participate in the creation, maintenance, and versioning of documentation related to customer support processes, procedures, and associated guidelines.Apply agentic AI skills to solving customer issues and software developmentOccasional work on weekends and holidays to support customersWhat we need to see:Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.At least 10 years of software engineering experience.AI/ML expertise.Professional-level communication skills, including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations.Excellent follow-up and organizational skills, with a passion or love for solving problems.Ways to stand out from the crowd:Software engineering experienceCustomer support experienceTechnical expertise in technologies related to NVIDIA AI Enterprise, Omniverse, vGPUExperience with parallel programming or GPU acceleration (e.g., CUDA)Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 270,250 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5.You will also be eligible for equity and benefits.Applications for this job will be accepted at least until July 18, 2026.This posting is for an existing vacancy. NVIDIA uses AI tools in its recruiting processes.NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.SummaryLocation: US, CA, Santa Clara; US, MA, Westford; US, TX, Austin; US, NC, Durham; US, WA, Redmond; US, NY, New YorkType: Full time