Medical Support Assistant (Advanced)

Department: Department of Veterans Affairs The Advanced Medical Support Assistant is in the Health Administration Service in the Health Adminsitration Service - Mental Health Department of the Veterans Health Care System of the Ozarks located in Fayetteville, Arkansas. Position(s) are physically located at the Jay, Oklahoma Community Based Outpatient Clinic. Key Responsibilities Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant in Health Administration Service provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.The primary duties of the Medical Support Assistant may include but are not limited to: Processing incoming patient secure messaging through HealtheVet and coordinates with care team Participating in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs Identifying incomplete encounters and communicates findings to providers Assisting the team to reinforce the plan of care and self-help solutions Entering appropriate information into the electronic record Monitoring pre-appointment information and/or requirements to assure readiness for patient visits Managing patient systems to verify and validate accuracy and resolve issues Evaluating patient information and clinic schedule lists to determine whether the patient requires an immediate appointment Informing team members about shared patients ([i.e.]., those who receive their care at multiple VA centers or those who receive care in the community Scheduling appointments by following VHA Scheduling Directive and will follow Standard Operating Procedures Document for Appointment Management when scheduling, canceling of clinics or rescheduling. Utilizing the Electronic Waiting List accurately in a timely manner Notifying supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Reviewing consults, active/pending text orders, encounter reports, Electronic Wait List, Recall list and Audio care communications for accuracy and disposition daily Initiating patient appointments through (VSE or CPRS) Scheduling menus to schedule lab, x-ray, and EKG tests with other clinical services, necessary for physician clinics. Ensuring clinics are blocked when physicians are on leave or for scheduled meetings/training to prevent patient cancellations. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Subject to change based on the needs of the service. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available Virtual: This is not a virtual position. Functional Statement #: 01612F Permanent Change of Station (PCS): Not Authorized Requirements & Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $49265 – $64044/yr. Is this position remote or telework eligible? This position is eligible for telework. What is the application deadline? Applications close on 2026-09-24. Who is eligible to apply? This position is open under the 'Fed Internal Search' hiring path. 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