Care Manager

Job Description

Job Description:\n\nJob Title: Care Manager (CM) - 3.3 Residential\n Type and FLSA Status: Non-Exempt\n Reports To: Clinical Director\n Last updated: 08.2026\n ABOUT HER CAMPAIGN\n HER Campaign is a faith-based nonprofit organization dedicated to supporting individuals\n impacted by substance use disorders, trauma, and co-occurring mental health needs,\n including survivors of human trafficking. Since our founding in 2016, HER Campaign has\n supported individuals through crisis intervention, stabilization, and various stages of recovery\n and restoration.\n Our mission is to empower individuals to heal, grow, and discover purpose through a\n continuum of care that integrates safe environments, trauma-informed practices,\n therapeutic support, spiritual support, and community connection. We are committed to\n creating environments where individuals can stabilize physically, mentally, emotionally, and\n spiritually while being supported in their journey toward healing, recovery, and long-term\n restoration.\n Rooted in the belief that “Hospitality Comes First,” HER Campaign fosters a culture of dignity,\n respect, compassion, accountability, and excellence. We believe every individual deserves\n to be treated with honor and provided with the support, resources, and opportunities\n necessary to pursue healing and a future of hope.\n Through its affiliated licensed entities, HER Campaign supports the development and\n operation of substance use disorder and related supportive services designed to meet the\n needs of individuals with substance use disorders, including individuals with co-occurring\n mental health needs. Programs may also serve individuals with trauma histories and other\n complex needs, including survivors of human trafficking. Services are provided through\n appropriately licensed entities in accordance with applicable state licensing requirements,\n regulatory standards, payer requirements, and evidence-based practices, including the\n ASAM Criteria when applicable.\n HER Campaign provides mission alignment, organizational leadership, administrative\n infrastructure, and operational support to strengthen the delivery of safe, effective,\n compassionate, and person-centered services across its programs and locations.\n PROGRAM PHILOSOPHY\n HER Campaign supports trauma-informed, person-centered, strengths-based, and holistic\n recovery environments that recognize the integration of mental, emotional, physical, social, and\n spiritual well-being.\n Programs are designed to meet individuals where they are and provide appropriate support\n based on their needs, goals, level of care, and recovery journey. Services are delivered in a\nmanner that promotes dignity, safety, accountability, personal responsibility, connection, and\n hope.\n Licensed substance use disorder services are provided through affiliated licensed entities in\n accordance with applicable state licensing requirements, regulatory standards, payer\n requirements, and evidence-based practices, including the ASAM Criteria when applicable.\n Spiritual support may be incorporated into services and activities consistent with the individual's\n preferences and goals. Participation in spiritual activities is voluntary and client-centered.\n POSITION OVERVIEW\n Services are delivered within an ASAM 3.3 clinically managed residential framework with 24/7\n structured staffing, interdisciplinary care coordination, and ongoing risk monitoring. The Care\n Manager provides individualized support and advocacy for residents recovering from substance\n use disorders, co-occurring behavioral health conditions, and those who have survived human\n trafficking. Care Managers do not provide psychotherapy, diagnosis, or clinical treatment\n services and operate under clinical supervision. Care Managers provide non-clinical case\n management, resource coordination, advocacy, and recovery support services under the\n direction of the Clinical Director and interdisciplinary treatment team. They work closely with\n each participant to assess needs, create personalized care plans, and connect them with\n holistic services such as trauma-informed therapy, medical care, education, life skills training,\n and community resources. Works within a 24/7 residential staffing environment with access to\n on-call clinical and supervisory support. The Care Manager ensures coordination of services,\n monitors progress, and advocates for residents’ safety and long-term stability. They serve as a\n consistent point of support, fostering trust, empowerment, and hope while guiding residents\n toward healing and independence from intake through discharge and post-discharge\n coordination. Care Managers do not provide psychotherapy, diagnosis, or clinical treatment\n services and operate under clinical supervision.\n KEY RESPONSIBILITIES\n Intake & Assessment\n ? Assist with intake processes by gathering requested psychosocial, social, and environmental\n information as directed by clinical staff. Care Managers do not complete clinical\n assessments, diagnoses, or level-of-care determinations.\n ? Assist residents with Medicaid enrollment, eligibility verification, and benefit coordination\n within program timelines.\n ? Collaborate with clinical staff to address immediate medical, mental health, legal, and\n safety needs.\n ? Support development of individualized goal plans in coordination with clinical staff\n Individualized Planning & Goal Setting\n ? Provide case management services across the continuum of care from admission through\n discharge and coordinated post-discharge follow-up.\n? Facilitate seamless transitions between levels of care, community providers, recovery\n supports, and other identified resources.\n ? Monitor progress toward individualized goals and assist residents in overcoming barriers to\n treatment engagement, recovery, and long-term stability.\n ? Support discharge planning and continuing care arrangements beginning at admission and\n continuing throughout treatment.\n ? Care management activities are informed by the resident’s ASAM multidimensional\n assessment (Dimensions 1–6), treatment plan, and clinical recommendations established by\n qualified clinical staff.\n ? Establish short-term care management goals, including healthcare, Medicaid, and\n aftercare planning.\n ? Coordinate medical and legal supports based on identified need and program clinical\n guidance\n ? Support only essential legal interventions necessary for placement continuation or core\n documentation.\n ? Regularly review and update service plans based on progress and changing needs.\n Advocacy & Care Coordination\n ? Ensure consistent communication with the residential team.\n ? Serve as the central point of coordination between residents, therapists, healthcare\n providers, psychiatric/medical consultants (as applicable), and residential staff.\n ? Ability to engage respectfully with individuals from diverse backgrounds with\n trauma-informed, nonjudgmental care.\n ? Ability to maintain appropriate therapeutic boundaries and adhere to ethical service\n delivery standards.\n Documentation & Compliance\n ? Maintain accurate, timely, and confidential case management documentation, including\n case notes, service plans, coordination notes, progress updates, incident reports, and exit\n summaries as applicable.\n ? Ensure compliance with organizational, ethical, and regulatory documentation standards.\n ? Maintain documentation in accordance with HIPAA standards and applicable state and\n program licensing requirements, supporting continuity within a clinical record system.\n ? Complete required documentation, service notes, and case management records within\n established organizational timelines.\n ? Ability to maintain extreme confidentiality to the organization, clients, and staff members.\n ? Maintains confidentiality of substance use disorder treatment information in accordance\n with HIPAA, 42 CFR Part 2, and organizational confidentiality policies, including appropriate\n handling of protected health information and release of information requirements.\n Crisis Management & Support\n ? Ability to recognize escalation cues and respond using trauma-informed de-escalation\n techniques and provide trauma-informed crisis intervention in alignment with de-escalation\n training.\n? Collaborate with residential staff to ensure safety and de-escalation during incidents.\n ? Participate in needs assessments and exit planning when resident need exceeds program\n capacity.\n ? Assist with identifying and reporting changes in resident presentation, safety concerns,\n behavioral escalation, or other risks. Participate in safety monitoring and crisis response\n activities according to program protocols and under clinical direction.\n ? Ability to identify safety risks, behavioral escalation, and changes in mental health status\n and escalate appropriately.\n ? Ability to manage exposure to trauma-related content and maintain professional\n functioning.\n Life Skills & Empowerment Support\n ? Guide residents in building independent living skills such as self-advocacy, time\n management, and communication.\n ? Encourage participation in therapeutic, educational, and resilience-focused activities.\n Medical Appointment Coordination\n ? Coordinate timely medical, psychiatric, and specialty appointments based on resident\n needs and clinical recommendations.\n ? Provide transportation for initial medical appointments; coordinate with Residential\n Coaches for telehealth, follow-ups, and transportation as needed.\n ? Collect and communicate medical updates promptly to ensure continuity of care. Care\n Managers do not provide medical interpretation, clinical recommendations, or medical\n treatment decisions.\n Transition & Discharge Planning\n ? Initiate transition planning in coordination with clinical recommendations by week 2 to\n prepare for the next phase of care.\n ? Coordinate with referral partners for placement, travel logistics, and documentation.\n ? Ensure warm handoffs to new programs with survivor consent and understanding.\n ? Provide post-exit follow-up with any outside resource referrals and client as appropriate.\n Resident Meeting Cadence\n ? Meet with each assigned resident at least twice weekly for ongoing support and\n stabilization.\n ? Maintain consistent appointment scheduling through Skylight (e.g., same day/time weekly)\n when possible.\n ? Clearly communicate and document any necessary schedule changes.\n ? Participates in interdisciplinary treatment team meetings and contributes information\n regarding resident progress, barriers to treatment, recovery environment concerns, and\n ASAM Dimensions.\n EXPERIENCE/EDUCATION:\n ? High School diploma or GED required\n? Associate or Bachelor’s degree in human services, social work, psychology, or related field\n preferred\n ? Minimum 2–3 years of experience in behavioral health, case management, social services,\n residential care, or related human services environment\n ? Experience working with individuals with complex trauma, mental health needs, substance\n use disorders, and/or residential behavioral health settings strongly preferred\n ? Must be at least 18 years of age\n ? Ability to obtain and maintain required certifications and training within established\n timeframes\n ? Ability to work flexible hours including evenings, weekends, and holidays as required\n Training and Health Requirements\n Employee must complete required onboarding and ongoing training as a condition of\n employment, including but not limited to:\n ? Trauma-informed care training and application in clinical practice\n ? 42 CFR Part 2 confidentiality requirements\n ? Crisis intervention/de-escalation training (CPI or equivalent)\n ? CPR and First Aid certification (must remain current)\n ? Program-specific clinical, documentation, and compliance training\n Employee must also meet the following conditions of employment:\n ? Successful completion of all required background checks (including criminal\n background, registry checks, and exclusion list screening as applicable)\n ? Negative tuberculosis (TB) screening prior to or upon hire, with ongoing testing as\n required by program policy or public health guidance\n ? If assigned to duties involving client transportation or driving on behalf of the\n program, employees must possess a valid driver’s license, maintain an acceptable\n driving record, and meet agency insurance requirements.\n SKILLS/COMPETENCIES:\n ? Knowledge of trauma-informed practices and a commitment to empowering survivors of\n human trafficking.\n ? Possess excellent verbal and written communication skills\n ? Ability to build effective professional relationships\n ? Ability to prioritize tasks and meet deadlines\n ? Possess strong organizational skills and ability to multitask\n ? Ability to assess situations, make sound decisions, and apply critical thinking\n ? Ability to work independently and take initiative\n ? Demonstrate ethical decision-making and sound reasoning\n ? Microsoft Office Suite, Google Workspace, database systems, and program portals\n ? Flexibility: Willingness to work evenings, weekends, or holidays as needed to ensure\n consistent care for residents.\nPHYSICAL AND WORK ENVIRONMENT\n This position performs work in office, program, remote, and community settings as assigned.\n The employee may be required to sit, stand, walk, travel between program locations, attend\n meetings, and respond to operational or clinical needs consistent with the responsibilities of\n the position.\n The position requires the ability to communicate effectively in person, by telephone, and\n electronically; operate computers and electronic health record systems; review and prepare\n documentation; and respond appropriately to urgent or crisis situations requiring\n consultation, decision-making, or other responsibilities within the scope of the position.\n The work environment may include exposure to emotionally intense situations involving\n individuals experiencing trauma, substance use disorders, mental health concerns, or\n behavioral health crises. The employee is expected to maintain professionalism, support\n safety practices, maintain appropriate professional boundaries, and promote a\n trauma-informed environment.\n EMPLOYMENT DISCLAIMER\n This Position Description is intended to describe the general nature, scope, and level of work\n performed by this position. It is not intended to be an exhaustive list of all duties,\n responsibilities, qualifications, or requirements associated with the position.\n The Company reserves the right to modify this Position Description at any time based on\n organizational needs, program requirements, regulatory requirements, accreditation\n standards, or changes in professional practice.\n This Position Description does not create an employment contract or alter the at-will\n employment relations