UX Researcher-

UX Researcher- Contract- Foster City, Ca

4 days onsite 1 day remote

Interview: 2 rounds- 2 nd round will be required to do a presentation

As a contracting UX Researcher, you will help guide design, product, and engineering teams in developing a suite of tools that support a large internal workforce. You will play a pivotal role in building personas for internal user groups, ideating on unified solutions, and helping cross-functional partners solve the right problems, not just their symptoms. We are looking for someone who is hungry for knowledge, prepared to ask hard questions and challenge existing assumptions, and eager to help the team see the forest for the trees.

The Research team is committed to an inclusive, psychologically safe environment that drives success for individuals and the team. We are good collaborators who help cross-functional teams solve problems for users, customers, and the business. Our success depends on welcoming all relevant parties into the process. We trust one another and our partners, and we understand that different points of view enhance insights. The right researcher will be capable of future thinking and planning for the unknown.

In This Role You Will

• Lead kick-off meetings with cross-functional teams, using collaborative methods to uncover the root problem and align stakeholders.
• Select the right research methods (such as diary studies, observations, interviews, and workflow diagramming) to understand users and company representatives and address their primary and secondary needs.
• Conduct research that clarifies how internal users work and surfaces unmet needs and pain points, guiding tool development and organizational changes that improve operational efficiency and advance company goals.
• Deliver insights with clear narrative framing to guide immediate changes, team vision, and roadmap decisions.
• Present findings and recommendations to improve user experiences, advocate for users in cross-functional meetings, and challenge assumptions that are not in users' best interest.
• Manage the expectations and interests of diverse stakeholders while maintaining a human-centered approach.

Preferred Qualifications

• Master's or PhD in a related field
• 5+ years of relevant work experience
• Experience working with enterprise or internal users
• Experience working with technical users and products

Bonus Qualifications

• Experience building end-to-end solutions with AI
• Experience researching and/or designing for a wide range of users and abilities
• Experience working on product suites or tools that work together
• Experience working with tools used in field operations
• Experience working with autonomous vehicles or related systems