Manufactured Homes Case Manager (Program Manager)

Manufactured Homes Case Manager (Program Manager)

The Center for New York City Neighborhoods, Inc. (the "Center") is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership.

Through our work, the Center supports and expands homeownership across New York by developing programs that focus on underserved communities. We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center, together with its partners, has helped more than 250,000 low- and moderate-income (LMI) families with a median annual income of $46,000 keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York.

Position Summary

The Manufactured Homes Case Manager is an important member of the Lending team who will support management and staff in the implementation and management of rapidly growing residential mortgage lending programs supporting excluded and distressed homeowners. Reporting to the VP of Lending & Servicing, the Manufactured Homes Case Manager will be responsible for supporting homeowners through the application and lending process, and supervising and conducting loan reviews in the Manufactured Homes SONYMA loan program.

This is a full-time, FLSA-exempt position. We operate under a hybrid office model, requiring staff to work a minimum of two days per week on site to support collaboration, connection, and impact. Candidates must be able to meet these in-office expectations.

Key Responsibilities

• Educate and advise borrowers on manufactured home loan products and eligibility
• Collect and review initial loan applications and disclosures
• Maintain strong relationships with clients, builders, and referral partners
• Provide accurate loan estimates and explain loan terms and conditions
• Advocate for borrowers throughout the loan process to ensure informed decision-making
• Ensure a smooth and transparent experience for borrowers throughout the process

Application

• Review and verify loan documentation for completeness and accuracy
• Order and track third-party services (e.g., appraisals, MV Title)
• Communicate with borrowers, community owners, and manufacturers/retailers to gather required documentation
• Ensure compliance with program guidelines and regulatory requirements

Approval & Closing

• Conduct preliminary analysis of borrower credit, income, assets, and collateral
• Apply manufactured home loan program guidelines to assess eligibility and qualification
• Prepare loan files for underwriting review and maintain pipeline updates
• Identify red flags and escalate complex issues
• Assist in issuing conditional approvals and clearing conditions
• Coordinate closing and funding

Qualifications

• 3+ years of experience in mortgage lending, including loan origination and processing
• Exposure to underwriting or manufactured home lending preferred
• Strong understanding of mortgage documentation, compliance, and customer service
• Excellent communication, organizational, and multitasking skills
• Proficiency in loan origination systems (e.g., Encompass, Calyx) and Microsoft Office, a plus

Skills & Qualifications

• Bachelor's degree or commensurate experience in residential/Manufactured Home mortgages
• Understanding of requirements to integrate product with loan closing for new Manufactured Homes lending programs
• Experience with staff management and training preferred
• Experience drafting and updating policies and procedures preferred
• Excellent communication and interpersonal skills
• Ability to track and prioritize a diverse number of issues over a broad workload
• A strong capacity to handle high volumes of loan volume
• Experience with Microsoft Office Suite, Google Suite, BytePro or other mortgage loan origination software platforms, and Salesforce or other CRM platform

Values

• Demonstrate Ownership by showing initiative, active problem solving, being solution-oriented, acting conscientiously, and putting team results above individual accomplishments
• Demonstrate Growth Mindset through resilience, humility, engaging in expansive thinking, and showing curiosity and openness to learning
• Work collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, and having positive energy

We offer a competitive salary and a comprehensive benefits package.

Center for NYC Neighborhoods