Customer Experience Specialist 2nd Shift (3p-10p)

Robert Half

Waterloo, IA

Job Description

Customer Service Representative (2nd Shift | 3:00 PM – 10:00 PM)

Location: Waterloo

Schedule: Monday–Friday, 3:00 PM – 10:00 PM

Overview:

We’re looking for a dependable and customer-focused professional to support a quickly growing team on second shift. This role is ideal for someone who thrives in a fast-paced environment, stays calm under pressure, and is committed to delivering responsive, high-quality service.

What You’ll Do:

Serve as the primary point of contact for incoming inquiries, providing timely and professional support
Gather and verify accurate information while maintaining attention to detail
Communicate clearly with internal teams to coordinate next steps and ensure smooth service delivery
Maintain thorough and accurate documentation of all interactions
Handle sensitive situations with discretion, professionalism, and empathy
Prioritize multiple requests while staying organized and responsive

Apply

Vacancy posted 13 days ago

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