Service Advisor
Johnston Ford
Service Advisor
As a Service Advisor at our Ford dealership, you are the face of our service department and the vital link between our customers and our service technicians. Your mission is to deliver an exceptional, transparent experience from the moment a client pulls into the drive until they drive away. You will specialize in translating mechanical needs into clear solutions, managing customer repair orders, and driving service sales.
Key Responsibilities
- Customer Intake & Check-In: Welcome guests promptly and professionally. Conduct multi-point vehicle walk-arounds, accurately document customer concerns, and log initial details into our dealer management system.
- Clear Communication & Updates: Act as the primary point of contact for clients. Provide proactive, real-time updates via text, phone, or email regarding vehicle diagnostic status and estimated completion times.
- Consultative Sales & Education: Review technician diagnostic reports, explain required or recommended maintenance (such as brakes, tires, and fluid flushes), and present accurate parts and labor cost estimates. Confidently up sell additional necessary services while prioritizing customer safety and vehicle longevity.
- Workflow Coordination: Collaborate closely with shop dispatchers and technicians to monitor vehicle progress, ensure deadlines are met, and flag any unforeseen delays.
- Delivery & Billing: Review final invoices with customers, clearly explaining the work performed and warranty coverage before processing payments and handing back the keys.
What We Are Looking For
- Experience: 13 years of experience as an automotive service advisor or service writer (Ford or major dealership experience is preferred, but not required).
- Communication Skills: Ability to translate complex technical jargon into simple, everyday language that builds trust with customers.
- Sales Mindset: Comfortable meeting sales goals and introducing customers to the long-term value of preventative vehicle maintenance.
- Tech-Savvy: Quick to learn and navigate automotive scheduling software and dealership management systems.
- Attributes: Strong attention to detail, high energy, and a calm, empathetic approach to handling customer concerns in a fast-paced environment.
- Requirements: Must possess a valid drivers license with a clean driving record and a high school diploma or equivalent.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Service Advisor in New Boston, TX vacancy
- ...Service Advisor - Truck Care Location: New Boston, TX, US, 75570 Benefits: Fuel Your Growth with Love's - company funded tuition assistance program, Paid Time Off, Flexible Scheduling, 401(k) 100% match up to 5%, Medical/Dental/Vision Insurance after 30-days, Competitive...SuggestedImmediate startFlexible hours
$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance license...SuggestedRemote workWork from homeFlexible hoursHMG Careers
Hooks, TX5 hours ago- ...Client Service Professional/ReceptionistHelping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships...SuggestedSeasonal workWork at officeFlexible hours
H&R Block
New Boston, TX1 day ago - ...Join our team as a Customer Service Associate and deliver outstanding shopping experiences. Engage with customers, manage transactions, and keep our store organized and welcoming. If you thrive in a fast-paced retail environment and enjoy helping others, this is your opportunity...Suggested
Dollar Tree
New Boston, TX2 days ago - ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...SuggestedContract workPart timeLocal area
Family Dollar
New Boston, TX1 day ago - ...Join our team as a Customer Service Associate and deliver outstanding shopping experiences. Engage with customers, manage transactions, and keep our store organized and welcoming. If you thrive in a fast-paced retail environment and enjoy helping others, this is your opportunity...
Dollar Tree
New Boston, TX2 days ago $75k
...Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses , annual renewal income , and luxury travel incentives for high achievers. Cutting-Edge...Flexible hoursNight shiftPlatinum Supplemental Insurance
New Boston, TX1 day ago- Brookshire's Grocery - 114 REDWATER BOULEVARD WEST - Responsibilities: Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items; Maintains correct money count in register; Enforces quality control and food safety standards and ensures...
Brookshire's Grocery
Maud, TX3 days ago - ...retirement plan ~ Paid training and ongoing development ~ Bonus opportunities and incentives ~ Employee pricing on vehicles and services ~ Supportive management team and team-oriented environment About Johnston Ford Johnston Ford is a locally owned...Monday to FridayFlexible hoursAfternoon shift
- ...Member to join our rapidly growing team! The Convenience Store Team Member plays a vital role in delivering excellent customer service and ensuring efficient daily store operations. This position requires a friendly, dependable, and detail-oriented individual who can...Full timePart timeFlexible hoursShift workAfternoon shift
Exxon
New Boston, TX3 days ago - .... We're here to support your goals, inspire your journey, and celebrate your wins. Job Summary Performs cashier and customer service duties to maintain an efficient front end. Ensures products are stocked, displayed, and rotated properly throughout the store. Responsible...Local areaImmediate startFlexible hoursNight shift
- ...Manager to join our rapidly growing team! The Fast Food Shift Manager will provide a wide range of duties to provide exceptional service and support to guests and staff. The Shift Manager is responsible to ensure the effective working of their team over the course of...Full timeTemporary workPart timeFlexible hoursShift workWeekend workAfternoon shift
Exxon
New Boston, TX1 day ago - ...expert in lottery, cigarette, and alcohol sales ensuring compliance with all age verification and legal requirements Offer friendly service and upsell customers when possible to increase sales Keep the inside and outside of the store clean and safe, including: Deep...Weekly payFull timePart timeFlexible hoursShift workWeekend work
- ...and the maintenance of all signage. This position will interact with customers and team members, while providing legendary customer service. Essential Duties and Responsibilities (Min 5%) As a FAST Team Member, it is essential that you be available, flexible,...Flexible hoursShift work
- ...Store Customer Service Rep Customer Service Rep / Pizza Maker Store (08058) New Boston, Texas, BAM! Coastal Pizza, LLC About Us Domino's Team BAM! is looking for friendly & motivated people to join our team at our Domino's! Job Description Responsibilities...Flexible hours
- ...Engages with customers, bags and transports groceries, locates products and conducts price verifications. Performs various customer service duties while maintaining a safe and sanitary shopping environment. Essential Duties and Responsibilities Ensures groceries...Immediate startFlexible hoursNight shift
Brookshire Grocery
New Boston, TX1 day ago $14 - $27 per hour
Hourly Wage: $14 - $27 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may...Hourly payMinimum wageFull timeTemporary workPart timeShift workNight shiftWalmart
New Boston, TX5 days ago- ...celebrate your wins. Job Summary: Ensures hot and cold deli foods are prepared according to Company standards. Promotes customer service by taking and filling customer order requests and maintaining attractive product presentation. Essential Duties and...Immediate startFlexible hoursNight shift
Brookshire Grocery
New Boston, TX5 days ago - Embrace the opportunity to become a Customer Service Associate I and deliver outstanding shopping experiences. Engage with customers, manage transactions, and keep the store organized. If you have strong communication and problem-solving skills, and
Family Dollar
De Kalb, TX2 days ago - ...Job Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing...
Lowe's
Maud, TX4 days ago - The Forest Store Hooks Sales / Online Product Management Reports to: The Forest Store Hooks Manager. Primary: The Forest Store Head Sales Hooks is to act as the primary salesperson at The Forest Store Hooks. This includes both brick and mortar sales, and online sales...Work at officeImmediate start
The Historic Phillips Forest Products.
Hooks, TX3 days ago $75k
...Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses , annual renewal income , and luxury travel incentives for high achievers. Cutting...Flexible hoursNight shiftPlatinum Supplemental Insurance
Maud, TX4 days ago- Machinery Maintenance/RepairThe primary job of Machinery Maintenance is to keep all machinery at the plant in tip-top working order. Machinery includes, but is not limited to:GrindersMoldersPlanersGang rip and straight lineEnd MatchersBand saws, chop saws, rip sawsAir ...Night shift
The Historic Phillips Forest Products
De Kalb, TX3 days ago - De Kalb Sales: Walk-in, Cabinet Shops, Internet Reports to: Sales Manager, Marketing Job Details The primary job of this sales position is to sell as much board footage of lumber as possible. You must adhere to all rules of sale and all prices set forth by management...Day shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Advisor. Be the first to apply!
