MA Quality Performance-Population Health Full-Time

Medical Assistant

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

The Quality Performance Improvement, Population Health Team is now hiring for a compassionate and adaptable Medical Assistant!

The Population Health MA (PHMA) role focuses on Quality Performance Improvement within the Population Health area. This position will work fully in-person at our Shared Services Building in West Boise. Please see location details below. This is primarily a phone position focused on closing gaps in care by performing proactive outreach with patients and their care. See below for more details. This role will support patient care coordination for 180 independent affiliate clinics (network partners) and Saint Alphonsus Medical Group family medicine clinics.

The position requires self-management, critical thinking skills, ability to analyze data sets, ability to provide gap in care education to clinic staff and providers, accountability for all workflows, team collaboration, and willingness to be flexible day to day. The Saint Alphonsus Health Alliance (Alliance) is a physician-led network sponsored by Saint Alphonsus Health System. The Alliance represents a new model of healthcare delivery, known as a Clinically Integrated Network. Our Clinically Integrated Network is based on a strategy to tightly align physicians, hospitals and payers to provide better access to care, better clinical quality and control costs. The Saint Alphonsus Medical Group is a multi-specialty, physician-led organization focused on serving the needs of over 800,000 people in Idaho, Oregon and northern Nevada. If you want to feel like your work impacts the daily lives of patients in our local community, this is the position for you!

You will be primarily contacting patients over the phone focused on closing gaps in care by performing proactive outreach with patients and their care. The PHMA work includes supporting system-wide quality performance goals for HEDIS and STAR measures. The work may include assisting patients with scheduling health screenings, patient follow up with fit kits, Cologuard tests, etc., if they completed requested testing, and next steps with care after receiving results from their primary care provider. You will analyze preventative health care screenings, work on gaps in care lists, pre-visit planning for providers, reviewing payor lists for open gaps in care, completing chart review for documentation of gap closure ensuring accurate and appropriate documentation of patients' clinical complexity. This position may provide education, training, support, and collaboration with primary care clinical teams and providers to support Quality Performance Improvement initiatives (Gaps In Care Closure) focused on Quality measures (HEDIS). Your ideas will add value to continually improve internal processes for optimal provider and patient experience and improve patients' health outcomes and quality of life.

An ideal candidate will be proficient in EPIC and Excel, must possess a curious mindset for facilitating and leading change. You will have payer/insurance experience. You will also possess professionalism and work at the top of licensure. You enjoy a care team support role, troubleshooting, working in a team and independently, and are passionate about helping to provide the best care for our patients.

This position will work Mondays - Fridays, around the hours of 8:00am - 5:00pm, shift start and end times are somewhat flexible.

Saint Alphonsus Shared Service building: 8757 W. Emerald St., Boise, ID 83704. Located behind Target and the Ada County DMV off Emerald St.

Minimum Requirements: 3 years of previous MA clinical experience required; 5 years preferred. High School Diploma or equivalent required. MA certification required within 90 days of eligibility to take a national certification exam from one of the following Saint Alphonsus approved agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Healthcare Association (CCMA), National Center for Competency Testing (NCMA), National Association of Health Professionals (NAHP), American Medical Certification Association (CMAC), National Phlebotomy Certification Examination (NPCE MA). Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire. Electronic health record (EHR) experience required. Experience with process improvement or Lean philosophy preferred.

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.

We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one. Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop. We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

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Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.

Forbes America's Best Employers 2025; Forbes America's Best Employers for Healthcare Professionals 2025; Top 15 Health Systems in the country by IBM Watson Health; The region's most advanced Trauma Center (Level II); Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.