Automotive Retail Store Associate

Job overview We are looking for someone who loves hot rods, muscle cars, or racing and enjoys helping customers build their automotive dreams. This role delivers exceptional customer service through product guidance, order processing, inventory handling, and light product repair in a team‑oriented, values‑driven environment. Employees enjoy strong benefits, growth opportunities, and the chance to be part of a supportive, family‑rooted company with over 70 years of automotive expertise.The Retail Store Associate isresponsible for a high level of quality service for internal and external customers, accurate processing of returns, orders and product information. During down time, this position will repair, label and stamp parts as needed. Here are the specifics: Provide knowledgeable, customer-focused support by answering product and service questions in person and by phone; recommend appropriate products and proactively upsell complementary items based on customer needs and vehicle applications. Accurately enter customer orders into the SOP system; process payments, returns, refunds, and exchanges while ensuring correct pricing, charges, and change. Retrieve products from the warehouse to fulfill customer orders; prepare accurate invoices and deliver products to the appropriate internal or external location. Create, process, and track loan tickets as needed; retrieve loaned products and deliver them to the Customer Experience (CX) team. Reverse loan tickets upon return and restock merchandise in designated locations Identify, research, and resolve customer concerns; follow up on open inquiries to ensure timely and satisfactory resolution. Route returned products to Quality Control (QC) for inspection and, once disposition is determined, ensure items are placed in the correct inventory location. Recognize and document customer or operational trends; communicate insights to Purchasing and CX leadership and recommend process improvements as appropriate. Safely operate material‑handling equipment—including pallet jacks, tuggers, bicycles, and forklifts (if certified)—to retrieve and move products. Assist with light product repairs, labeling, stamping, or preparation as needed. Support special projects and operational tasks during downtime to maintain efficiency and organization. Maintain regular, reliable attendance and adhere to all safety and operational standards. Adhere to all company policies, procedures, and safety protocols. Take ownership of assigned responsibilities and follow through on commitments. Embrace and live out Speedway Motors core values. Adapt to changing priorities and demonstrate flexibility in a dynamic work setting. Seek opportunities for continuous improvement and professional growth. Perform additional duties as assigned to support business needs. We’ll take care of you – here's how! We put our employees first, and care about your well‑being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we have your best interest in mind, always. Comprehensive Health, Dental and Vision Insurance Retirement Plan with Company Match Paid Time Off Paid Holidays Continuing Education Reimbursement Wellness Program and Healthy Living Reimbursement Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses. Growth Opportunities Paid Parental Leave An extremely supportive team Opportunity to utilize your strengths and be creative Work Environment Able to safely operate powered equipment following established procedures. Occasional bending/reaching, twisting. Occasional overhead reach. Must be able to constantly pinch, grasp and do fine manipulations with fingers to use computer, write, move and repair product(s). This role is performed in a retail environment and typically involves a combination of sitting and standing while assisting customers in‑store and over the phone. Must be able to lift up to 50 pounds at times and rarely push/pull up to 100 lbs. Regular use of standard office equipment such as computers, phones, printers, and filing cabinets. Work is performed in a mixed retail, office, and warehouse environment with moderate exposure to noise or hazard work. What you’ll need to succeed in this position: High School Diploma or GEDrequired. 1 year experience in customer service or similar environment. Must be able to communicate effectively both verbally and written in the English language. Strong attention to detail and able to follow established procedures. Basic computer skills and ability to learn order entry and point‑of‑sale (POS) systems. Able to work independently as well as effectively in a team environment. Able to resolve problemsin a timely manner, gather and analyze information skillfully and develop alternative solutions and provide excellent customer service skills. Exposure to automotive products, vehicles, tools, or related industries (professional or personal interest) preferred. Comfortable learning technical product information and asking questions to build knowledge. About Speedway Motors: Speedway Motors is the oldest speed shop in the USA.We’reone of the biggest, too, and we help millions of car enthusiasts, racers, and gearheads create meaningful experiencesthey’llremember forever. With their friends, with their families, and in their community. We take that mission seriously, and it brings exciting problems to solve. See us in action at: #J-18808-Ljbffr