Loan Servicing Representative

Loan Servicing Representative

Southwest Airlines Federal Credit Union, a world class financial institution, is looking for a Loan Servicing Representative for our Dallas Branch near Love Field Airport.

The Benefits of Working Here:

We work hard to ensure that our employees work in an environment of respect, trust and fun! We are committed to helping our employees stay healthy, feel secure, grow and development, and maintain a work/life balance through our comprehensive benefit programs:

• FREE health insurance
• FREE dental insurance
• FREE vision insurance
• FREE life insurance
• FREE short-term and long-term disability
• FREE employee checking account
• Paid Time Off up to 3 weeks per year
• 13 Paid Holidays (2 weeks of more paid time off!)
• Flexible Spending Accounts
• 401(k) plans with employer match
• Tuition reimbursement
• Casual dress code, every day!
• Ongoing training through classroom and online formats
• Employee recognition programs
• Employee committees that promote culture, fun and wellness
• Monthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step Challenge

Position Overview:

Ensures that all consumer loans for the Credit Union are accurately processed and maintained, including but not limited to:

Verify documents associated with all consumer loans (auto, motorcycle, boat, RV, personal loans, Lines of Credit, and credit cards) for accuracy prior to completing the funding transactions.

Review and fund all Indirect loan packages for accuracy, completeness, and compliance, ensuring timely disbursement and clear communication with dealership partners.

Document, organize, scan, and maintain paperwork related to debt protection claims; assist other employees and members with documentation needed for claim processing

Maintain the process for force-placed insurance, CPI, on collateral loans including applying premiums and refunds to the loans as well as answering inquiries regarding CPI status on loans.

Perform file maintenance and account changes as needed

While this position is mostly back-office, ability to assist members face-to-face and provide professional, SWACU service may be required.

Will serve as a back up to the Title Clerks, which may include performing title transactions, ordering new and existing titles, assisting Loan Officers with necessary documentation and fees to complete the title work process, and contacting dealerships, sellers, and DMVs for each state

Other duties as assigned by Management.

Qualifications:

• Great attitude and enthusiasm!
• Have a comprehensive knowledge of using a computer, Microsoft Outlook, Excel, Word, and Teams
• Clear written and verbal communication while maintaining professional, courteous, and friendly service to our members and co-workers
• Interpersonal skills to effectively suggest new products and services to our members
• Ability to multi-task and maintain organization and efficiency in a fast-paced environment
• High School diploma or equivalent
• One to three years of cash handling experience, with a history of good balancing
• One to three years of service experience, preferably in a Financial Institution
• All qualified candidates must pass a credit and background check

Schedule: 8:15-5:30 pm M-F. This is an in-office position

Salary: DOE

Work Location: 2430 Shorecrest Drive, Dallas, TX 75235

Company Overview:

Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception, we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and wee still growing! Our members enjoy the most elite financial services and the best member service around!