Domestic Violence Housing Initiative Manager

DVHI Manager

The DVHI Manager is responsible for administrative and operational oversight of the Domestic Violence Housing Initiative (DVHI) at Journey Center for Safety and Healing. The DVHI Manager provides oversight of the day-to-day operations of the DVHI program and will provide support and/or supervision to members of the DVHI team. The DVHI Manager will ensure work with the DVHI core services are delivered in accordance with the agency's mission and best practices. This position plays an important leadership role within the agency serving as a member of the Leadership Team and working with leaders and staff within the agency.

Essential Job Functions

1. Oversee the delivery of Housing and Community advocacy services, including, but not limited to:

• Provide support to DVHI staff; including but not limited to case management support
• Provide direct supervision to Housing Navigator, Intake Specialist and support to Housing Coordinator
• Ensure all services operate utilizing a Client/Family Centered Approach
• Oversee and manage the timeliness of documentation including RRH applications, assessments, individualized service plans and progress notes
• Assist and supervise staff's ability to assess client's needs, identify options, and assist with goal selection and achievement
• Domestic violence, self-sufficiency, financial, and tenancy rights education
• Oversee data collection in Osnium both accurately and on a timely basis and auditing records for inaccuracies

• Liaise with Eden to provide DV HUD Bonus Rapid Rehousing services, as well as provide information to Journey staff and partner agencies to complete appropriate paperwork for program referrals
• Create and implement new program specific projects
• Ensure and maintain compliance with funder requirements
• Responsible for all fiscal aspects of the program including, but not limited to:

• Understand the agency budget and program budget
• Read and understand a program P&L including budget variances
• Understand administrative overhead
• Review and approve employee expense reports for propriety, accuracy and completeness
• Review employee timecards for accuracy to actual time worked
• Understand program funding sources and corresponding program and funding compliance with Finance team
• Review grant billing / remaining balances monthly to ensure complete and accurate spend down of award
• Work with Director of shelter and crisis housing services to propose grant program and budget adjustments to Finance staff
• Manage staffing levels to funding resources and working within the parameters of the budget

• Oversee the documentation, maintenance, and termination of community client records to ensure the documented services provided to clients are in accordance with agency standards and funders. Along with the storage of client files to ensure confidentiality and best practices.
• Provide training and support for professional development
• On a monthly basis, perform regular quality assurance reviews of client files to ensure completeness, accuracy, proper documentation of delivered services and compliance with agency and funding standards.
• Assist in developing and implementing quality assurance measures to ensure quality service delivery to clients
• In collaboration with the Shelter Leadership, maintain accurate statistics of community and housing advocacy services.
• Provide a supportive environment for staff and clients and listen with a non-judgmental attitude
• Utilize evidence-based modalities, specifically Trauma Informed Care and The Housing First Model
• Make appropriate recommendations to the Shelter Leadership regarding organizational policies, procedures, and protocols
• Attend and contribute to all agency and community meetings as appropriate for the position

Additional Duties and Responsibilities

1. Respect, understand, and promote Journey Center's mission, values, and goals
2. Complete agency orientation and training(s) to meet job requirements
3. Assume additional responsibilities and perform special projects as needed or directed

Qualifications

1. Bachelor Degree or equivalent years' of relevant experience is required
2. Experience working with victims of domestic violence and child abuse preferred
3. Possess an understanding of client centered approach and client self-determination preferred
4. Must have and maintain a valid Ohio driver's license and appropriate insurance coverage; Must maintain appropriate driving record
5. Must be available for extended and non-traditional work hours

Knowledge, Skills, Abilities and Personal Characteristics

1. Ability to work in crisis environment with a wide range of people from community professionals, clients, and volunteers
2. Computer skills with word processing, data base, e-mail, fax, windows application capabilities
3. Willingness to travel into the community to meet with clients and community partners
4. Ability to address crisis situations which require prompt decision and action
5. Knowledge with respect to safety issues
6. Knowledge of social, emotional, and personal aspects of domestic violence
7. Working knowledge of community resources available for adult victims of domestic violence
8. Ability to perform job duties with a high degree of initiative and independent judgment
9. Thorough knowledge of rules, regulations, functions, procedures, organization, and policies governing the operations of Journey Center for Safety and Healing
10. Ability to analyze problems and develop plan of action/correction
11. Ability to organize work, engage in a variety of tasks, and consistently meet deadlines
12. Demonstrated sound judgment and outstanding interpersonal skills
13. Emotional maturity, stability, personal integrity, initiative and resourcefulness
14. Commitment to child abuse and domestic violence prevention
15. Experience in and commitment to building and supporting trauma informed organizations
16. Maintain a positive attitude
17. Ability to incorporate Journey Center's Values into assigned duties

Physical and Mental Demands

1. Ability to operate a computer and keyboard
2. Ability to perform job responsibilities in a facility with multiple levels and without elevators
3. Communicate with others in person, electronically, or by phone on a consistent basis
4. Regular and predictable attendance