Community Association Portfolio Manager

Job Description

Job Description

Job Summary:

The Community Manager will report directly to the Executive Director and provide administrative and technical support to ensure smooth operations of associations. The Community Manager will assist with duties as requested by the assigned Manager, including letters to be drafted at Manager's direction, Action list items, and maintain a correspondence log by Association and assist Manager with research projects as needed.

Schedule:

Monday- Friday 8:00am-5:00pm

Includes occasional night meetings.

Essential Duties and Responsibilities, but not limited to:

• Responsible for the day-to day operations of several community associations

• Ability to work with Homeowners, Board Members and other team members within the organization

• This position will require attendance to approximately 4-6 Board meetings per month. These meetings are typically conducted in the evening between 6:00 – 9:00 P.M.

• Provide guidance to Board as appropriate.

• Prepare meeting agendas, board packets and minutes for meetings in a timely manner and in accordance with company policies.

• The Community Manager will be responsible for mentoring, training and maintaining the Company’s relationship with each community that they are responsible for managing. Additionally, you will be responsible for communication between the Board and individual Homeowners.

• Responsible for managing budget, processing and approving payments in accordance with each

Association’s operating policy.

• Maintain manager certification through continued education.

The position requires the ability to negotiate and coordinate with outside contractors and vendors for the needs of the community.

• Attend all Manager meetings.

• Facilitates committee meetings and acts as liaison to committee members.

• Prepares budget for Board approval.

• Monitor Reserve funds to insure they are being used in accordance with Board and regulatory requirements.

• Conducts property visits and landscape walks regularly and provides recommendations and observations to improve the property.

• The Community Manager is responsible for responding to homeowner questions and concerns within 24- Business hours.

• Be on call for emergency calls for all associations that you manage.

• Complete newsletters for associations based on contract obligations.

• Effectively communicate both written and verbally to team members, Boards, vendors and Owners.

• Give clear directions and deadlines to assistant on tasks.

Requirements:

• 3-5 years of property management experience preferred. Basic knowledge of California Statutes and Governing Documents. A detailed individual with strong organizational skills with the ability to prioritize. Strong working knowledge of customer service principles, practices and strong interpersonal skills. Excellent verbal and written communications skills, including ability to speak in public.

• Certification through CACM or CAI

• Frequent need to utilize personal transportation to inspect property and surrounding neighborhood, attend meetings and training. Valid California driver’s license and automobile insurance is required.

• Managers are the face of our company when dealing with communities, Board of Directors and vendors, therefore candidates must be professional in both appearance and character.

• Ability to work effectively under time constraints and deadlines

• Must be able to read, understand, and explain financial statements including balance sheets, income statements and general ledger.

• Must be computer literate, proficient in Microsoft Word, Excel and Outlook.

• Must be a team player and willing to share information and help other managers and staff members.

Company Description

There’s a difference between managing the work and caring how it turns out.

At ARK, that difference shows up in everything we do.

Community management affects how people live, how boards lead, and how communities function day to day. We don’t treat that lightly.

We bring expertise, credentials, and strong operational support to the work. We understand the financial, operational, and governance side of community management, and we know how much trust it takes for boards to put that responsibility in someone else’s hands.

We know our communities. We know the boards we support. And when something needs attention, it’s handled by people who understand the full picture—not just the task in front of them.

We take it personally.

That’s why we’re responsive.
That’s why we’re accountable.
That’s why our clients stay with us.

Company Description

There’s a difference between managing the work and caring how it turns out.\n\nAt ARK, that difference shows up in everything we do.\n\nCommunity management affects how people live, how boards lead, and how communities function day to day. We don’t treat that lightly.\n\nWe bring expertise, credentials, and strong operational support to the work. We understand the financial, operational, and governance side of community management, and we know how much trust it takes for boards to put that responsibility in someone else’s hands.\n\nWe know our communities. We know the boards we support. And when something needs attention, it’s handled by people who understand the full picture—not just the task in front of them.\n\nWe take it personally.\n\nThat’s why we’re responsive.\nThat’s why we’re accountable.\nThat’s why our clients stay with us.