Scrum Master

Brooklyn, OH

Albany, NY

Amherst, NY

Full time

R-41663

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary

The Scrum Master partners with the product owner and development team to deliver business value by facilitating Scrum events, promoting team collaboration, and supporting continuous improvement. This role focuses on enabling self-organization, removing impediments, and ensuring adherence to KeyBank's Agile (Continuous Delivery) framework. The Scrum Master works autonomously, demonstrates solid Key leadership competencies, and leads cross-functional team members toward common outcomes and execution. The role requires strong critical thinking and problem-solving skills to analyze and resolve complex issues, ensure tracking and reporting of activities, and meet project budget, schedule, scope, and risk targets. The Scrum Master understands the business model and the impact of sprints on business strategy, effectively communicates future state vision, and fosters open feedback and team development.

Essential Functions

• Facilitate Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives) to ensure effective collaboration and delivery.

• Support the product owner in managing the backlog and maintaining sprint goals.

• Remove impediments and external distractions to keep the team focused on priorities.

• Promote Agile principles and practices within the team and encourage continuous improvement.

• Foster a collaborative, self-organizing team environment and coach team members on strengths and developmental needs.

• Monitor team performance, track and report daily activities, and identify opportunities for process improvements.

• Identify and assess risks and issues, perform impact analysis, prioritize, and manage resolution.

• Ensure compliance with KeyBank policies and procedures, acting professionally and ethically at all times.

• Participate in the Continuous Delivery Community of Practice to share knowledge and enhance Agile discipline.

• Performs other duties as assigned; responsibilities may change or new ones may be added at any time.

• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree (preferred)

• OR equivalent experience (required)

Work Experience

• 3+ years Scrum Master delivery experience, including an additional 2+ years of Agile project experience (required)

Licenses and Certifications

• Certified Scrum Manager (CSM) (required)

Skills

• Solid understanding of Scrum and Kanban principles to drive iterative development and continuous improvement.

• Skilled in leading Agile ceremonies and workshops to promote collaboration and alignment.

• Ability to identify, assess, and manage risks and issues, including impact analysis and prioritization.

• Strong analytical and problem-solving skills to resolve complex challenges and remove impediments.

• Excellent written, verbal, and presentation skills to convey sprint vision and business impact effectively.

• Demonstrates Key leadership competencies; leads cross-functional team members toward common outcomes and execution.

• Assesses team strengths and developmental needs; fosters open feedback and continuous learning.

• Proficient in tracking and reporting daily activities, ensuring adherence to budget, schedule, scope, and risk targets.

• Understands business model and sprint impact on overall business strategy.

• Ability to adjust strategies and approaches in response to changing priorities and environments.

• Builds strong relationships across teams, encourages transparency, and promotes a self-organizing team culture.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here ( for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/04/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io.

#LI-Hybrid

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.