Network Engineer

Network Infrastructure Technician

Under general supervision, installs, supports, monitors, and maintains components of the County's network and information systems infrastructure, with an emphasis on network security. Coordinates and supports the operation of network environments, including LANs, WANs, and related telecommunications systems such as routers, switches, firewalls, wireless systems, servers, and VPNs. Implements and maintains security measures to protect systems and data; performs advanced troubleshooting; monitors performance; and ensures reliable, secure connectivity for County departments. Participates in infrastructure projects, capacity planning, and disaster recovery efforts, and evaluates new technologies and system updates. Performs related duties as assigned.

Duties include but are not limited to those described below. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.

• Install, configure, maintain, and support network infrastructure (LAN/WAN, wireless, routers, switches, firewalls, VPNs).
• Monitor network performance, availability, and security; respond to alerts and outages.
• Troubleshoot complex network and connectivity issues.
• Administer network services (e.g., DNS, DHCP, Active Directory, remote access).
• Implement and maintain security systems; investigate incidents and vulnerabilities.
• Ensure compliance with applicable regulations and security standards.
• Perform capacity planning, performance tuning, and network analysis.
• Plan and implement upgrades, patches, and infrastructure improvements.
• Maintain technical documentation (diagrams, configurations, inventories).
• Provide technical support and document incidents and resolutions.
• Support disaster recovery, backups, and system restoration.
• Evaluate and recommend new technologies and solutions.
• Collaborate with staff, vendors, and departments on projects.
• Train staff on network operations and security practices.
• Participate in on-call and after-hours support as needed.
• Perform other related duties as assigned.

Minimum qualifications: Any combination of education, training and experience that would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge, skills and abilities would be:

• Education: Associate's degree in Information Technology, Computer Networking, Computer Science, or a related field (Additional experience may substitute for education on a year-for-year basis.)
• Experience: Three (3) to four (4) years of progressively responsible experience supporting network infrastructure. This should include experience configuring and supporting network equipment (routers, switches, firewalls), network monitoring and troubleshooting tools, implementing or supporting network security technologies and practices.
• Special Requirements: 1. Ability to respond on short notice in person or by verbal communication to emergency or critical security incidents after working hours, including weekends and holidays, and work irregular hours as necessary. 2. Possess and maintain a valid, appropriate California driver's license issued by the Department of Motor Vehicles. 3. Travel within and outside of the County as necessary. 4. Qualify for security clearance through a background investigation and fingerprint check.
• Desirable Qualifications: 1. Experience with Cisco or similar network environments 2. Experience with firewall platforms (e.g., Fortinet) 3. Experience with Windows Server and virtualization platforms (e.g., VMware) 4. Experience supporting wireless networks 5. Relevant certifications (e.g., CCNA/CCNP, MCSE, Linux/Unix certifications)

Knowledge of: LAN/WAN networking concepts, including TCP/IP, routing, switching, and wireless systems; network security technologies and practices (firewalls, VPNs, IDS, authentication, monitoring, compliance); network infrastructure and telecommunications systems (e.g., T1, DS3, VoIP, public interconnections); network monitoring, troubleshooting tools, and performance analysis methods; windows and Linux/Unix server environments and client-server architectures; system security, compliance standards, and enforcement practices; project management, system lifecycle processes, and technical documentation; disaster recovery, backup procedures, and business continuity planning; customer service practices and technical support processes; applicable laws, regulations, and standards

Ability to: Design, implement, and maintain secure and reliable network systems; troubleshoot complex network and system issues; configure and support network equipment (routers, switches, firewalls, VPNs); monitor performance and security; identify and resolve vulnerabilities; evaluate and apply new technologies; communicate effectively with technical and non-technical audiences; manage multiple priorities and projects; prepare clear documentation and reports; work independently and collaboratively; maintain confidentiality and exercise sound judgment; provide effective customer service and maintain professional relationships

Physical Requirements/Work Environment: Work is performed primarily in an office environment including sitting at a desk working with computer equipment for prolonged periods, and travel for work purposes and occasionally works outdoors with exposure to varying weather extremes and uneven terrain; hear and communicate orally in person, on the phone and in meetings; hand/eye coordination for use of computer/office equipment and performing ergonomics assessments; visual ability to distinguish colors; regularly working with files and general office equipment; safely operate a motor vehicle. Light to moderate lifting and carrying of files; occasionally stand and walk for extended periods.

Disaster Service Workers: All San Benito County employees are designated "Disaster Service Workers" through state and local laws (CA Government Code Sec. 3100-3109 and Emergency Services Chapter 6 via adoption of local Ordinance No. 361 § 1, 2-25-75). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following significant emergency or disaster.

San Benito County benefits for confidential/confidential management employees (This is meant to be an overview of benefits only. For full benefit terms and conditions, please see MOU) Employees in regular, full-time positions will be eligible to participate in the following employee benefits:

• Pay Day: Employees are paid bi-weekly.
• Insurance Deductions: The insurance and benefits deductions will take place bi-monthly, normally the first two pay periods of the month. Bank/Credit union and 457 Retirement Deferrals deductions will take place bi-weekly.
• Vacation: Based on continued years of service. Newly hired C/CM employees may be eligible for higher vacation accrual rate for previous public sector experience (verification required). Maximum accruals may apply depending on the bargaining unit.
• Administrative Leave: Management employees receive 80 hours of administrative leave per calendar year. Forty (40) unused hours can be paid out at the end of the calendar year. Administrative leave is pro-rated.
• Holidays: 13.5 holidays (including 4 floating) for most employees.
• Sick Leave: 15 days per year. Maximum accruals apply.
• Medical Plan: Comprehensive CalPERS medical plans available for full-time employees. Employees appointed to a regular position at a time base of 50% or higher are eligible to participate. Increase County contributions to medical effective January 2024.
• HRA: Employee Only Medical Plan: $1,500 maximum Employee Plus One Medical Plan: $3,000 maximum. Employee Plus Family Medical Plan: $4,000 maximum.
• Dental Plan: County contributes $30 to Delta Dental plan for full-time employees and their families.
• Vision Plan: The County pays for employee coverage and the employee can pay for dependent coverage. This benefit is available to full-time employees only.
• Employee Assistance Program: The County provides confidential short-term counseling services to employees and dependents.
• Life Insurance/AD&D: County pays for a $20,000 BASIC life insurance policy for each employee. Voluntary life insurance plans available.
• Disability Insurance: Confidential and Management groups participate in the State Disability Insurance.
• Credit Union: Membership to the Santa Clara Federal Credit Union is available to San Benito County employees.
• Deferred Compensation: Employees may participate in tax-deferred retirement savings. Three 457 plans are available. Employees may rollover funds from prior 401k or 457 accounts. IRS limits apply.
• Retirement: Regular employees will be enrolled into the CalPERS retirement system in accordance with the Public Employees' Retirement Law. Employee contributions vary according to bargaining unit. All New Miscellaneous (non-Safety) employees enrolled into the CalPERS retirement system participate in the full formula of 2% at 62. Miscellaneous employees participate in Social Security in addition to CalPERS.
• Supplemental Insurance: Employees may participate in various AFLAC plans such as