Data and Analytics Manager

Overview The Data and Analytics Manager supports analytics and business operations to create and ensure association dashboards are accurate and updated according to the association calendar. The role collaborates with the business operations team to review processes to enhance association productivity, while providing professional communication, organization, and member relations management. Key Responsibilities Knowledge of the current CRM to ensure data being reported is accurate. Work with the business operations team to research processes for strategies to streamline software functionality and assist with delivery processes. Monitor and maintain association-wide dashboards, ensuring accuracy and timeliness of all data based on the Association Business Calendar. Create and maintain scripts utilizing Power BI to automate recurring time-consuming tasks. Maintain an elevated level of communication with all branches regarding business operations information. Maintain a complete understanding of all aspects of the Association\'s membership and program functions while keeping current with all developments, programs, membership and registration procedures, collection and termination procedures and computer systems. Support branch/department by providing reports related to membership retention through return management. Follow best practices to facilitate collaborative work with the business center functions, branches, and the accounting team for reporting and audit of program entry. Serve as representative of the Association Business Operations Team to help create and implement best practices. Support implementation of system enhancement and new systems. Support and carry out analytics and automation assignments for all areas of responsibility. Qualifications 2 years minimum operational and software knowledge regarding current CRM (preferred) and Microsoft suite products with advanced Microsoft knowledge. Advanced SQL and relational database expertise. Strong experience with ETL, systems integration, and data architecture. Advanced Excel and Power Query skills. Proficiency with Power BI and data governance practices. Strong ability to translate complex data into clear, actionable insights. Ability to assist with data analysis, administrative and project support. Innovation and self-directed with the ability to work in a cross-functional team environment. Additional applied skills with dashboard, reports and dataflow to Sharepoint. Strong communication, organizational, and interpersonal skills are necessary. Experience with Daxko or YMCA operations preferred. Impact This role delivers a unified, trusted data environment, automated analytics that reduce manual work, and insights that improve member experience, operational efficiency, and community impact. Who we are The YMCA of Greater Richmond is a nonprofit organization with the goal of strengthening the foundations of community. We do this through programs that help build a healthy mind, body and spirit for all, and our programs are built around our three focus areas: Healthy Living, Youth Development and Social Responsibility. The Y is open to all, and we pride ourselves on the diversity of our members and employees. As an employer, the Y seeks to recruit professionals, encourage work-life balance, and provide opportunities for growth and development. Our employees exemplify and adhere to our Brand Behaviors of Honesty, Caring, Respect, Responsibility and Empathetic Leadership. Compensation/Benefits We offer an exciting, inclusive, growth-oriented work environment that includes strong health benefits options, 12% employer-paid retirement upon meeting eligibility, childcare discounts, free Y membership programs, and ongoing professional development opportunities. Salary : $50,000 per year or based on experience and qualifications. #J-18808-Ljbffr YMCA of Greater Richmond