Manager, Outcomes Analyst

Manager, Outcomes Analyst SSG Project 180 SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including DHS, DMH, and JCOD. The Position The Outcomes Analyst (Manager), reporting to the Senior Director, Quality and Outcomes, will lead the data cleaning, analysis and reporting systems which support the quality improvement initiatives and the measurement and reporting of key performance indicators. This role will collaborate with the Data Systems Manager and Quality Improvement Manager to ensure that data reporting systems are accurate, reliable and designed to meet the complex needs of a nonprofit working within multiple Los Angeles County-funded programs. The ideal candidate is a technical yet collaborative leader who is solutions-focused and proactive in problem-solving, excels at bridging programmatic needs and technology, and inspires collaboration to design practical tools that advance data-driven decision-making and create meaningful impact in a behavioral health context. Essential Functions Data Quality and Measurement Collaborate with colleagues to develop measurement systems and reporting tools that support compliance, quality assurance, and performance management. Establish and enforce data standards, ensuring accuracy and completeness of data entry across programs. Collect, analyze and report on qualitative and survey data. Data Cleaning, Reporting and Visualization Use scripted language to clean and prepare data for analysis and reporting. Establish reporting and visualisations to support staff in the monitoring of key indicators. Use data storytelling and narrative approaches to ensure clear findings and recommendations. Cross-Functional Collaboration Collaborate with team members to create a unified approach to measurement, analysis and reporting. Collaborate with Program Directors and Program Managers to ensure best practices in data reporting and entry. Provide technical training and ongoing support to staff with varying levels of digital literacy. Innovation & Continuous Improvement Stay informed about advancements in measurement, analytics and visualisations and recommend improvements. Identify opportunities to automate processes and improve data efficiency across the organization. Contribute to the organization’s long-term measurement strategy, including data analysis, visualisations and reporting. Fulfill baseline Project 180 staff expectations. Regular attendance required. Holiday or weekend work may be required. Maintain and uphold Agency mission statement, values, policies, procedures, and principles. Perform other duties as needed. Skills and Competencies Data Quality & Measurement: Ensure accuracy, integrity, and compliance of data across programs while producing reliable dashboards and reporting tools. Data Cleaning, Reporting & Visualization: Ability to transform raw, complex, imperfect data into accurate, reliable, and meaningful insights. Cross-Functional Collaboration & Communication: Ability to effectively partner with program leaders and teammates to translate measurement and analytical needs into solutions. Problem-Solving & Innovation: Proactively identify challenges, develop creative solutions, and leverage database tools to improve efficiency and effectiveness. Project Management: Plan, organize, and manage data-related projects from conception through completion, ensuring alignment with organizational goals and timely delivery. Organizational Alignment & Professionalism: Model Project 180’s mission and values while delivering consistent, reliable, and mission-aligned work. Minimum Qualifications 3-5 years of hands‑on experience with measurement, data analytics and reporting. Familiarity with SQL and database design principles, with motivation to deepen skills on the job. Familiarity with data reporting tools (e.g., Tableau, Power BI, Looker) to support data visualization and reporting. Able to demonstrate advanced data preparation skills using scripting languages like SAS, SPSS, R, STATA, Oracle PL/SQL, MS SQL, Python, etc. Advanced BI visualization skills using tools like Tableau, Looker, PowerBI. Strong attention to detail with a proven track record of ensuring data integrity, accuracy, and relevance. Demonstrated ability to project‑manage technical and cross‑functional projects, aligning data systems with programmatic needs. Excellent verbal and written communication skills to translate technical concepts for non‑technical audiences. Collaborative mindset with the ability to engage stakeholders across technical and program teams. Experience working with culturally diverse populations. Valid CA driver’s license, proof of insurance and own vehicle required. Must not be on any type of legal supervision (probation or parole). Verification of Employment Eligibility and Background Check. Preferred: Experience with behavioral health, social services or medical fields. Supervisory Responsibilities None. Environmental Conditions (Working Conditions) Job duties are performed both in office and field settings, including Project 180’s interim housing sites. Physical Requirements The employee is expected to move about the worksite throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements. Mental Requirements The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high‑stress situations; create and follow plans; meet deadlines. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales, General Business, and Education Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing #J-18808-Ljbffr SSG Project 180