Senior Retail Licensing & Regulatory Specialist (Chesapeake, VA Onsite)

Senior Retail Licensing & Regulatory Specialist (Chesapeake, VA Onsite)

Sutherland is looking to add a skilled Senior Retail Licensing & Regulatory Specialist to support a discount retail program! If you have 5+ years of direct experience managing multi-jurisdiction license and permit renewals for a large national retailer, restaurant, or quick-service chain - we want to hear from you!

This role serves as the definitive Retail Compliance Authority for the project. This position is responsible for mapping complex, multi-jurisdictional licensing requirements—particularly those with high risk (Alcohol, Health)—to ensure the new application and outsourced process are legally sound and risk-mitigated.

Responsibilities:

• Rule Definition & Documentation: Define, document, and categorize all mandatory license renewal criteria, supporting documents, lead times, and required fees for the high-volume/high-risk retail license portfolio (e.g., ABC, Health, Tobacco, Fire, Propane).
• Dependency Mapping: Create a definitive map of all inter-license dependencies (e.g., Business License must be active for Health renewal; Health must be active for ABC renewal) to inform the system's workflow logic.
• Jurisdictional Variability: Identify and document key variances in renewal processes across different states and municipalities, focusing on areas requiring unique forms, affidavits, or public notice/hearing requirements.
• Compliance Escalation: Act as the Tier 3 expert for all complex jurisdictional compliance questions during the design, configuration, and pilot phases.
• Knowledge Transfer: Serve as the primary instructor to train the Offshore Process Transition Lead and the Platform Configuration Specialist on the core licensing process and critical non-compliance risks.

Qualifications

• 5+ years of direct experience managing multi-jurisdiction license and permit renewals for a large national retailer, restaurant, or quick-service chain.
• Expert knowledge of complex license renewals (Alcoholic Beverage Control/ABC, Health Department Permits, Hazardous Materials).
• Proven ability to interpret and document complex regulatory text (statutes, municipal codes) into clear, actionable business rules. Strong grasp of the license renewal lifecycle, from application to closeout and archival.
• Ideal candidate will be located in/near the Chesapeake, VA - relocation assistance will be available for those willing to fully relocate to Chesapeake, VA.
• Must be open to travel to/from client site(s) as needed.

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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