Part-Time Hotel Front Desk Clerk

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team for a part-time position. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Our schedule for this position is Saturdays and Sundays (7 am- 3 pm) and Mondays (3 pm- 11 pm).

Compensation:

$13 - $15 hourly

Responsibilities:

• Mitigate customer complaints as needed
• Communicate with housekeeping to make sure guest rooms are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications:

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school graduate, GED recipient, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems

About Company

Super 8 by Wyndham Nampa is a hotel under Wyndham Hotels & Resorts. We are a high-occupancy hotel with a fast pace and are team-oriented.