911 TELECOMMUNICATOR

Job Description

Job Description

Are you calm under pressure, quick-thinking, and driven to help others? Apply today to join our team as a 911 Telecommunicator where every shift makes a real difference in the lives of the people we serve. This position acts as the control point for all communications and information for the police, fire, EMA, and EMS operations.  Paid training will be provided. 

The successful candidate will have basic computer skills, excellent verbal communication skills, the ability to stay composed in high stress situations and a willingness to work nights, weekends, and holidays.  This is a full-time position in a 24-hour facility. Working days will vary. 

JOB SUMMARY: (Role and Mission Summary)

Receives and dispatches all requests for police, fire, EMA and/or EMS assistance, College Security, Constables, Local Crime Stoppers Chapter and act as the control point for all communication and information for police, fire, EMA and EMS operations.

ESSENTIAL JOB FUNCTIONS:

1. Answers telephone calls for police, fire, EMA and/or EMS assistance via the 911 telephone system and administrative phone lines.
2. Coordinates and dispatches assistance with the proper agency via telephone and radio.
3. Sends, receives, enters, updates and cancels data messages within the Local, State and Federal computer systems.
4. Monitors after-hours fire alarms.
5. Maintains files on wanted persons and distributes relevant information (arrest warrants, court orders, etc.) on those files to appropriate agency as needed and enters relevant information into Local, State, and Federal databases.
6. Conducts tours of the 911 telecommunications center.
7. Perform administrative duties, such as completion of logs and records, compilation of statistics, filing and such other related administrative duties as assigned.
8. Read maps accurately and quickly.
9. Monitors Federal Emergency Management Agency (FEMA), Pennsylvania Emergency Management Agency (PEMA) and National Weather Service (NWS) alert telephone and computer connections.
10. Activates the emergency notification systems as designated by the Director or designee.
11. Notifies emergency responders and EMA personnel of impending dangerous weather conditions or incidents.
12. Attends seminars and conferences and training as required to maintain certifications.
13. Participates with training of new hires as requested by Supervisor.
14. Performs other duties as assigned by Supervisor.
15. Prepares activity reports for submission to Supervisor.

MATERIAL AND EQUIPMENT USED:

1. Operate the Communication consoles as needed, radio receivers, transmitters, computer aided dispatch system (CAD), tape recorders, encoders, decoders, data communications terminals, alarm monitoring equipment and various other equipment simultaneously as required in a modern public safety communications center.
2. Miscellaneous office automation equipment, i.e. – fax, phone, copier, calculator, desktop computer, etc

The County of Adams offers an excellent benefit package including low cost medical, and prescription plans. County benefits include life insurance, short term disability, paid time off, tuition reimbursement, wellness initiative and a pension plan with county contributions.

EOE/ M/F/V/D