Assistant Service Manager Chilton

Assistant Service Manager Chilton

Chilton - Chilton, WI 53014

Riesterer & Schnell is Wisconsin's premiere John Deere Dealership, serving WI farmers and residence for nearly 100 years. Joining the R&S team means that you get to be a part of the John Deere legacy, helping feed and clothe the world. If your personal values align with our company values of Team Work, Integrity, Sense of Urgency, Determined to Win, and Empowerment please complete an application to explore joining a team as hard working and passionate about serving customers as you are!

Hours for this job are Monday through Friday from 7:30 am until 5 pm and a Saturday rotation from 7:30 am until noon

Starting wage range is typically $25-32/hr and varies by experience level

Oversees the daily operation of the turf repair shop including waiting on customers, scheduling work, coordinating with technicians, etc. Acts as back-up to the Service Manager in his absence.

Essential Functions:

• Acts as the lead person for coordinating all turf service repair work. Answers phone calls, provides technical advice, communicates between technicians and customers, prepares and presents repair orders, coordinates pick-up and delivery, and accepts payment.
• Responsible for all management-related responsibilities for the turf section of the Service Department with assistance from Service Manager. This includes, but is not limited to, customer service, quoting repair work, supervising Technicians, etc.
• Reviews Technician time postings for accuracy and assists with payroll time reporting.
• Communicates with customers on current status and time frame of repairs. Explains repairs as needed, to assure proper understanding.
• Fills in for the Service Manager in his/her absence, rotating work days to assure proper coverage.
• Assists the Service Manager in assuring that the shop is in compliance with governmental regulations, safety guidelines, company policies, and up-to-date on manuals and other resources.
• Manages transportation for equipment coming and going between the dealership and customer sites. Works with Delivery Drivers and third party vendors to assure timely pickup & delivery.
• Assists Service Manager in coordinating special promotions, clinics and other departmental events.
• Completes management training towards employee, personal, profit/loss, budgeting, and general service- related goals.
• Attends department meetings and participates in other company events in a positive manner.
• Maintains work area and shop in a clean, neat and safe manner.
• Presents a positive, professional image in dress and conduct at all times.
• All other duties as assigned.

Qualifications:

1. Excellent communication and customer service skills required.

2. Strong attention to detail and organizational skills required.

3. Ability to use a computer and current software programs required.

4. Knowledge of turf equipment preferred.