Host

The following Core Responsibilities represent the primary duties and key priorities of this position. They are grouped into two categories: Job Functions and Professionalism and Style Expectations. A Physical Requirements section follows, outlining expectations applicable to all positions. Each responsibility is assigned a weight indicating the percentage of the job it represents. For performance evaluations, the Core Responsibilities account for 90% of the overall score, while the Professionalism and Style Expectations make up the remaining 10%. Availability including nights, weekends, holidays, and varying shifts is required. Job Function Guest Reception and Restaurant Operations Greet guests in a friendly, professional, and welcoming manner upon arrival. Manage the restaurant seating chart and assign tables to ensure efficient dining room flow. Maintain waitlists and provide accurate wait-time estimates to guests. Answer restaurant telephone calls and assist guests with reservations, inquiries, and special requests. Coordinate with servers, bussers, bartenders, and management to ensure smooth restaurant operations. Escort guests to their tables and provide menus as appropriate. Monitor dining room activity and assist in maximizing seating efficiency and guest satisfaction. Maintain cleanliness and organization of the host stand, entrance area, and waiting areas. Assist with opening and closing procedures, including preparing reservation systems and guest materials. Respond promptly to guest requests and concerns, escalating issues to management when necessary. Ensure guests receive a positive first and last impression of the restaurant. Follow all standard operating procedures related to guest service and safety. Follow all hotel and restaurant policies and procedures. Attend all required meetings and trainings. Assist with additional front-of-house or operational duties as assigned. Professionalism and Style Expectations Personal Effectiveness Complete tasks accurately, efficiently, and with attention to detail. Adapt to varying business levels in a fast-paced hospitality environment. Take responsibility for maintaining service and presentation standards. Present a professional appearance and maintain grooming standards. Work collaboratively with restaurant staff and other hotel departments. Communication Communicate clearly and professionally with guests, team members, and management. Follow instructions and ask for clarification when necessary. Share relevant information regarding reservations, guest requests, and dining room operations. Handle guest concerns with professionalism, discretion, and courtesy. Treat co-workers, supervisors, and guests with respect at all times. Physical Requirements These are required of every associate: Ability to stand and walk for extended periods of time. Ability to lift and carry a minimum of 25 pounds. Ability to push, pull, bend, stoop, and reach as needed. Ability to operate telephones, reservation systems, POS systems, and other office equipment. Ability to perform repetitive tasks requiring manual dexterity. Ability to hear, write, and communicate effectively. Additional duties may be assigned as needed. Additional Responsibilities Specific to This Position Must possess strong customer service and interpersonal skills. Must have a basic understanding of restaurant operations and dining room flow. Ability to manage reservations, waitlists, and guest seating efficiently. Ability to operate reservation and POS systems accurately. High school education or equivalent experience is preferred. Prior restaurant, hospitality, or customer service experience is preferred. Ability to obtain any required food safety certifications in a timely manner. CPR certification is preferred; first aid training is a plus. Additional language proficiency is preferred. Must maintain a friendly, positive, and professional demeanor while interacting with guests and team members.