Customer Service Representative

Why NEBAT?Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.Position SummaryAs a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.Providing guidance to help customers make decisions about their financial needs.Completing teller transactions including cashing checks, processing deposits, and withdrawals.Offering appropriate bank products and services.Balancing and maintaining a cash drawer with accuracy and attention to detail.Essential Knowledge & SkillsThe following skills are needed to be successful in your banking career as a Customer Service Representative:Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.Ability to communicate effectively via phone, email and in person.A high school diploma or equivalent.Benefits OfferedNational Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including:Health, Dental, and Vision InsuranceHealth Savings Account with Employer ContributionsShort and Long Term DisabilityEmployer Paid Life and AD&D InsuranceVoluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance401(k) with Employer Match & Profit SharingPaid Time OffFlexible schedulingEducation Assistance ProgramProduct & Service Discounts & more!*This is a fully on-site role; remote work is not available.