Behavioral Health Medical Scheduler

Job Description

Job Description

Join the Reno-Sparks Indian Colony as a Full-Time Behavioral Health Medical Scheduler and embark on a rewarding career that makes a difference in the lives of our community members. This exciting onsite position allows you to engage directly with individuals seeking support, helping them navigate behavioral health services with integrity and compassion. You will be part of a dedicated team that values problem-solving and prioritizes safety, enhancing the lives of those we serve. With a competitive pay range of $22.76 to $27.99 per hour, depending on experience, this role provides an excellent opportunity for professional growth in a traditional yet forward-thinking environment. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Experience the satisfaction of contributing to a customer-focused mission in the vibrant city of Reno, NV, where your work truly matters.

Apply now to become a vital part of our community!

The Reno-Sparks Indian Colony represents descendants of three Great Basin Indigenous peoples: the **Numu (Northern Paiute)**, **Newe (Western Shoshone)**, and **Washeshu (Washoe)**. These communities lived in harmony with the land for generations before European contact, following seasonal cycles and forming small, efficient social groups for survival. Each group’s name means **“The People”** in their own language, reflecting their deep cultural identity and connection to the Earth. They maintained strong traditions, respected neighboring tribes, and engaged in trade throughout the region. Today, the Reno-Sparks Indian Colony continues to honor these traditions while supporting the well-being, culture, and future of its tribal community.

In the Full-Time Behavioral Health Medical Scheduler position at the Reno-Sparks Indian Colony, you will work under the direct supervision of the Behavioral Health Manager, taking on crucial responsibilities that contribute to the smooth operation of our Medical Division. Your role will involve warmly greeting all visitors, including clients, vendors, and patients, ensuring a welcoming atmosphere. You will efficiently handle incoming and outgoing mail and expertly manage all telephone communications. Additionally, you will utilize the clinical scheduling package of our electronic health record system to organize appointments for patients, streamlining access to vital behavioral health services.

This position offers a unique opportunity to impact our community while honing your organizational and communication skills in a supportive environment.

To excel as a Full-Time Behavioral Health Medical Scheduler at the Reno-Sparks Indian Colony, candidates should possess a diverse skill set that emphasizes outstanding customer service and effective communication. A high school diploma or G.E.D. is required, with preference given to those with previous experience in a professional environment.

Familiarity with office equipment such as copiers, computers, scanners, and fax machines is essential, along with proficiency in Microsoft Word and basic email functions. Candidates should be able to type at least 45 words per minute and maintain strict confidentiality for all patients. Additionally, the ability to communicate patiently and compassionately with elderly and indigenous persons is crucial.

Strong organizational skills will be vital for scheduling appointments accurately and directing incoming calls to the appropriate staff. Finally, candidates must be willing to obtain First Aid/CPR certification and meet health requirements upon hire.

Knowledge and skills required for the position are:

• Responsible for providing outstanding customer service to the general public who come to the Reno-Sparks Tribal Health Center. The objective is to ensure that all functions of the RSTHC Behavioral Health Division front desk are properly conducted in accordance with established policy and procedure.
• Performs receptionist for all incoming telephone calls directing all phone calls to the appropriate staff.
• Attend necessary meetings as required by the Health Center.
• Responsible for scheduling patients to be seen by the Behavioral Health Division.
• Performs other duties as assigned by Supervisor such as filling-in other RSTHC Divisions that may have temporary vacancies in Scheduling or Receptionist functions.
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Minimum Qualifications:

• High School Diploma or G.E.D. is required.
• prefer experience with office equipment such as copiers, computer, scanner, fax, electronic postage meter.
• ability to type at least 45 W.P.M. and ability to use Microsoft Word and E-mail programs.
• must maintain confidentiality for all patients within the Reno-Sparks Tribal Health Center.
• must have outstanding customer service skills and be able to communicate and be patient with the elderly and indigenous persons.
• prefer previous experience working in a professional environment.
• ability to communicate effectively (written and orally).
• must have received a recent Tuberculosis skin test and/or receive one upon hire.
• obtain First Aide/CPR certification with the first year of employment.

If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!

Please Note: Hiring preference is provided to qualified members of the Reno-Sparks Indian Colony followed by members of other federally recognized tribes. Reno-Sparks Indian Colony requires any designated candidate to complete a pre-employment criminal background check, drug screen, and confirmation of professional references.