Operations Manager

Description:

At Hyatt, we believe our guests choose us because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met - they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Operations Manager is oversees day-to-day Food & Beverage operations while supporting overall hotel operations. This position leads our breakfast buffet Small Farms, lobby bar Haibu, lobby market Konbini, banquets division, and employee dining program, while partnering closely with Front Office and Housekeeping leaders to deliver exceptional guest experiences throughout the property.

The Operations Manager is responsible for maintaining operational excellence, developing high-performing teams, driving guest satisfaction, and supporting financial performance across both Food & Beverage and Rooms Operations. The ideal candidate is a hands-on hospitality leader with a strong F&B background and a desire to broaden their hotel operations expertise.

Responsibilities include:

· Daily operations of the Food & Beverage Division, which includes our Breakfast, Bar, Culinary, Stewarding, Purchasing, and Banquets departments

· Support hotel-wide operational excellence by partnering closely with Front Office and Housekeeping leaders to ensure a seamless guest experience throughout the property.

· Develop and implement innovative food and beverage concepts, promotions, and strategies that drive revenue and position Hotel Kabuki competitively within the San Francisco market.

· Coordinate across multiple departments to plan and execute special events, cultural activations, VIP experiences, and hotel programming.

· Maintain and enhance the amenity and dining experience programs to align with the JdV brand.

· Support payroll administration, inventory controls, purchasing procedures, and expense management initiatives across F&B operations.

· Build and maintain strategic vendor partnerships to support operational excellence, cost management, and product quality.

· Provide outstanding customer service to hotel guests and patrons of our F&B outlets; exercise empathy, tact, and discretion to resolve guest complaints when they arise

· Exercise quality control across hotel operations through daily inspections and walk-throughs, ensuring compliance with Department of Health regulations, Hyatt standards, cleanliness expectations, and service excellence.

· Elevate our banquets program, assist with menu planning and implementation, and ensure successful execution of all banquet events.

· Oversee the development of our F&B colleagues: hire, train, empower, coach, and counsel, and drive employee satisfaction.

· Collaborate cross-functionally with Front Office, Housekeeping, Sales, Revenue Management, Finance, and Events teams to deliver seamless guest experiences and achieve overall hotel goals.

· Serve as Manager on Duty as assigned, providing operational leadership and support across all hotel departments.

· Provide leadership support to Rooms Operations as business needs require, assisting with guest service delivery, room readiness, cleanliness standards, and operational continuity.

Qualifications:

· 2 years of progressive hotel management experience with significant Food & Beverage responsibility, including banquets experience (preferably with Hyatt)

· Experience supporting, partnering with, or gaining exposure to Front Office, Housekeeping, or broader Rooms Operations strongly preferred

· Demonstrated ability to effectively interact with people and inspire others

· Ideal candidate possesses high energy, a creative mindset, entrepreneurial spirit, motivational leadership skills, and a strong guest service orientation

· Excellent written and verbal communication, analytical, and organizational skills

· Ability to problem-solve and work in a fast-paced environment

· Proficiency in Microsoft Office Suite; experience with hotel, POS, payroll, inventory, and procurement systems preferred

· Ability to work flexible hours including, nights, weekends and holidays

· Ability to lift up to 50 lbs.

Why Join Hyatt?

We offer excellent benefits including:

· Long-term career growth opportunities

· A highly motivated and connected team

· Discounted on-site parking

· Discounted cell phone coverage

· Free meals during shifts

· 12 complimentary Room Nights per year, as well as Discounted and Friends & Family Room Rates

· Medical, Prescription, Dental, and Vision Insurance

· 401(k) with company match

· Paid vacation, sick days, personal day, and New Child Leave

· Paid Family Bonding Time and adoption assistance

· Tuition Reimbursement

· Employee Stock Purchase Plan

The salary range for this position is $80,000 to $118,000

Qualifications - External

Qualifications:

This position requires:

• 1-2 years management experience (preferable with Hyatt)

• Knowledge of various operating systems,

• Ability to work flexible hours including, nights, weekends and holidays

• Ability to lift up to 50 lbs

• Excellent communication, analytical and organizational skills

• Ability to problem solve and work in a fast-paced environmentThe salary range for this position is $80,000 to $118,000

Primary Location: US-CA-San Francisco

Organization: Hotel Kabuki

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: SAN035412

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.