Call Center Agent

We are recruiting Bi‑lingual (English/Spanish) Call Center Agents to join our centralized Call Center in Fresno, CA. Hours and Work Days Monday – Friday, 8:00 AM – 5:00 PM. Summary of Responsibilities Providing exceptional customer service to patients Answering incoming calls on a multi‑line phone system Scheduling appointments per established guidelines and educating patients on all UHC services Ensuring no patient is turned away and using all resources to secure an appointment Reporting any potential patient concerns or complaints immediately to supervisor Maintaining knowledge of financial programs, registration and insurance verification Registering patients for appointments; obtaining updated insurance and demographic information Educating patients on everything they should bring with them to the appointment Notifying the patient of any co‑pays that are due at the appointment Routing calls to the appropriate department or health center Qualification Requirements Education High School Graduate or equivalent; Associate’s Degree preferred License/Certification Valid driver’s license Prior Experience Minimum two (2) years of experience in customer service and/or call center Knowledge in scheduling or call center environment preferred Skills Bi‑lingual (English/Spanish) is required Customer‑service oriented Excellent telephone etiquette Excellent listening and interpersonal skills Ability to handle sensitive and confidential information Ability to articulate complex information Flexibility and dependability Demonstrated problem‑solving skills; sound judgment Intermediate computer skills Attention to detail and excellent follow‑through on work tasks Ability to handle multiple tasks simultaneously Hourly wage range starts at $22.00 an hour and may vary based on knowledge, skills and experience. Benefits Medical, Dental and Vision insurance with low premium cost Paid time off and paid holidays 401(k) plan with matching contribution Educational assistance Employee discounts and more #J-18808-Ljbffr United Health Centers