Program Manager

Program ManagerAs the Program Manager, you are responsible for tying enterprise strategy to objectives across multiple entities, business areas and often vendor partners to deliver value. You connect all relevant projects and initiatives to a common set of goals and success measures, focusing on dependencies, key business metrics, stakeholder alignment and execution management.About the RoleManage scope by guiding the program vision, objectives, outcomes and high-level work breakdownApply Agile methods to define, plan and execute on program objectivesManage scheduling and milestones by developing and maintaining a comprehensive program plan that incorporates key milestones of all projects and initiativesIdentify both qualitative and quantitative program success metricsManage program quality by ensuring plans at all levels are aligned and up to date in a rapidly changing work environmentMaintain accurate and up-to-date artifacts related to the phases of the program management lifecycleManage communications by defining, engaging and advising stakeholders and clients on execution and progressManage roles and responsibilities by identifying, documenting and engaging the right roles for the delivery of work within scopeIdentify and document how the program scope impacts business process or technology architectureManage risks and issues by identifying and escalating decisions at all levels to achieve resultsCoach project or program frameworksIdentify improvement opportunities and implement creative, alternative approaches to solving issues and executing workAct as a trusted advisor to senior leaders for program-level decision makingUnderstand and apply change management to program workAbout YouMinimum Qualifications5 years of project management experience2 years of program management experience1 year of technology product implementation experienceBachelor's degree in business administration or information technology or equivalent work experiencePreferred QualificationsAbility to assess problems and solve them with a keen sense of urgency while thinking strategically and focusing on business growthProficiency in communicating and breaking down higher-level, complex business strategyProject Management Professional certification, Program Management Professional certification or the equivalentExperience working with, and applying Agile methodologiesSuccessful experience leading teams and/or coaching and mentoring team members or peersAbility to set and manage partner and client expectationsExceptional written and verbal communication skills and the ability to communicate effectively with individuals at all levels of an organization, including executive leadershipAbility to understand and respond to clients' needs in rapidly changing business environmentsDemonstrated ability to handle aggressive deadlines and juggle multiple workstreamsExperience with planning, organizing and establishing priorities to achieve quantifiable resultsAbility to pivot to changing demands in a project or program environment that requires re-planning and reorganizationSystem thinking abilities and the ability to identify upstream and downstream business impacts because of changes implemented through program scopeProficiency in Microsoft Project or an equivalent project scheduling toolProficiency in the Microsoft Office suiteProven track record of coaching and architecting program or project management best practices and methodsWhat You'll GetOur team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back.About UsRocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.