Systems Engineer

About CIO Technology Solutions is a Tampa-based managed services provider serving clients across the U.S. since 2010. We prioritize security, reliability, and personal service. Our team works across a broad client base in healthcare, legal, financial services, construction, and professional services. If you do strong work and want to grow, there is a place for you here. CIO Technology Solutions | Tampa, FL We offer 3 weeks of PTO accrued in your first year, Simple IRA matching, regular team events, and a culture that supports professional development at every level. Position Summary This role provides escalation-level technical support and maintenance for cloud-hosted and on-premises systems. You will resolve complex client issues, manage server and network infrastructure, support Microsoft 365 and Azure environments, and act as a technical lead on projects. You will work independently and as part of a team in a fast-paced MSP environment. General Duties Provide escalation helpdesk support and resolve problems with positive client experience Monitor and respond to requests received through the IT helpdesk Respond to scheduled and priority service tickets; update and resolve within SLA targets Modify system configurations, utilities, software, and hardware settings per change control procedures Record all support activity, progress, and resolution notes in ConnectWise PSA; provide detailed closure comments Assist with onboarding new clients and new users under managed agreements Install, test, and configure workstations, peripheral equipment, and software (staging and onsite) Perform workstation and server hardware and software upgrades as required Participate in the after-hours on-call rotation Document unique-to-client and systemic problem resolutions for team reference Evaluate new or existing products and software as assigned Support and troubleshoot Microsoft Windows Server, Exchange, and SQL environments Provide technical guidance and mentoring to junior admins and support staff Coordinate with the project manager to define scope, objectives, and timelines Serve as technical liaison between the project team, clients, vendors, and stakeholders Conduct post-project evaluations to identify lessons learned Core Technical Skills Microsoft Windows Server (current 3 versions), operations and domain support Microsoft Exchange Server (current 3 versions), operations and user support Microsoft SQL Server (current 3 versions), server operations Azure solutions: Intune, Entra ID, Azure Virtual Desktop, and Azure Servers Microsoft 365 administration VMware and Proxmox virtualization: setup, configuration, and support Network switching, VLAN configuration, Layer 2/3 (Cisco Small Business, Aruba Instant On, HPE, Fortinet switches) TCP/IP, SNMP, DNS, DHCP, and related protocols (Barracuda Firewalls, Fortigate Firewalls, Cisco Firewalls) Windows desktop operating systems (current 3 versions) Microsoft 365 application suite Windows Server Active Directory ConnectWise PSA and NinjaOne RMM experience a plus (Configure patching, script deployment, Automation creation, vulnerability remediation) Server hardware: staging, component installation, and configuration Security tooling experience preferred: Huntress (MDR, ITDR, SIEM), DUO, DNSFilter, AutoElevate PAM Extended Skills Cisco IOS, QoS, IP SLA, and related features Windows Server, Exchange, and SQL migration and version upgrades, including domain migrations Firewall configuration: BGP configuration, UTM setup, VPN tunnel setup, alerting, and reporting Storage systems: SAN, NAS, iSCSI Performance Goals Meet or exceed individual SLA targets for ticket response and resolution, measured monthly and annually Meet or exceed client satisfaction survey response rates and ratings Meet on-call escalation SLA targets: response time, ticket creation, and time recording Maintain accurate daily timesheet entries and submit by the weekly deadline Education and Certifications 4 years of IT support experience in a managed services environment required Associate degree in Computer Technology or related field, or equivalent experience CompTIA A+, Network+, or Security+ (or equivalent experience) Azure Certifications (Strongly Preferred) AZ-900 — Microsoft Azure Fundamentals AZ-104 — Microsoft Azure Administrator AZ-500 — Microsoft Azure Security Engineer AZ-700 — Microsoft Azure Network Engineer Additional Microsoft, Cisco, or VMware certifications are a plus. #J-18808-Ljbffr CIO Technology Solutions